Marriott International

FLEX Senior Product Manager

Marriott International$110K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree, equivalent experience, or certification
  • 7+ years in IT, project management, or technology operations
  • 4+ years of project management experience using Agile methodologies
  • 4+ years coordinating operational readiness across teams
  • 2+ years using tools like Jira, Confluence, or ServiceNow
  • Excellent communication skills for diverse audiences
  • Experience developing launch readiness and operational materials

Responsibilities

  • Lead planning for D+TT Support Readiness of new technology capabilities
  • Identify and manage risks, dependencies, and issues across teams
  • Establish readiness milestones and success metrics for visibility
  • Support development of readiness playbooks and processes
  • Manage integrated plans aligning product delivery with operational activities
  • Define and track support readiness KPIs for post-launch performance
  • Facilitate cross-functional readiness updates and checkpoints

Benefits

  • Temporary position with an assignment until September 2027
  • Opportunity to work in a fast-paced, collaborative environment
  • Experience with a range of product and technology teams
  • Chance to sharpen project management and operational skills
  • Involvement in high-impact technology initiatives across the organization
Full Job Description
Job Description

This is a temporary position.

The assignment duration is through September 13, 2027.

JOB SUMMARY

The FLEX Senior Project Manager dedicated to D+TT Support Readiness is responsible for leading the planning, coordination, and execution of readiness activities that enable successful deployment and support of D+TT initiatives across the Technology Experience Center (TEC) and broader support ecosystem. This role partners closely with D+TT product, engineering, operations, service desk, change management, communications, and business stakeholder teams to ensure support impacts are understood, operational requirements are defined, and readiness plans are executed before launch.

To be successful in this role, candidates must bring strong project management discipline, operational readiness experience, and the ability to manage complex cross-functional dependencies in a fast-paced environment. The candidate must be able to translate technical and business changes into actionable support readiness plans, proactively identify risks and gaps, drive accountability across teams, and ensure that support teams are prepared with the knowledge, processes, tools, communications, and escalation paths required to support new or changed D+TT capabilities.

CANDIDATE PROFILE Education and Experience

Required
  • Bachelor's degree, equivalent experience, or certification
  • 7+ years' information technology, project management, or technology operations experience including:
    • 4+ years of project management experience using Agile, Scrum, Kanban, or SAFe methodologies
    • 4+ years coordinating delivery, implementation, or operational readiness activities across business and technology teams
    • 4+ years creating executive-ready project plans, readiness plans, status reports, and stakeholder communications
    • 2+ years working with collaboration, project tracking, or ITSM tools such as Jira, Confluence, ServiceNow, SharePoint, or Teams
  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and other IT teams
  • Demonstrated experience developing launch readiness plans, support handoff materials, runbooks, knowledge content, training plans, or operational acceptance criteria
  • Relevant SAFe and/or Agile Certification(s)


Preferred
  • Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Professional (CSP) or PMI's Agile Certified Professional (ACP)
  • SAFe certified - SAFe Agilist, SAFe Scrum Master, SAFe Release Train Engineer, or SAFe Product Manager/Product Owner
  • Familiarity with product/project development experience on an Agile Teams in a technology-focused organization
  • Ability to align change management strategies with product development/deployments
  • Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
  • Ability to understand and represent both the business and technology
  • Experience supporting technology launches, product releases, service desk readiness, incident intake, escalation models, or production support transition activities
  • Thrives in a highly collaborative, matrixed, complex, fast paced environment


CORE WORK ACTIVITIES

  • Lead D+TT Support Readiness planning for new or changing technology capabilities, ensuring support teams are prepared prior to launch
  • Identify and manage readiness risks, dependencies, issues, decisions, and blockers across D+TT, TEC, service desk, engineering, operations, and business teams
  • Establish readiness milestones, status reporting, and success metrics to provide leadership with clear visibility into launch preparedness
  • Support the development and maintenance of D+TT Support Readiness roadmaps, playbooks, templates, and repeatable launch processes
  • Manage integrated readiness plans that align product delivery timelines with support, training, communications, knowledge management, and operational acceptance activities
  • Define support readiness KPIs, including training completion, knowledge availability, support handoff completion, escalation readiness, and post-launch support performance indicators
  • Manages RAID log, driving action against open risks, issues and decisions
  • Document readiness decisions, meeting outcomes, open questions, action items, and launch support requirements
  • Identifies, assigns, and tracks action items
  • Build integrated readiness plans inclusive of change management, communications, knowledge management, training, tooling, service desk intake, escalation paths, and hypercare activities required to support launch
  • Coordinate support readiness activities across D+TT product teams, TEC operations, service desk partners, engineering teams, change and communications teams, and business stakeholders
  • Facilitate readiness checkpoints and working sessions to drive deliverables, resolve blockers, confirm operational impacts, and validate launch support preparedness
  • Facilitate cross-functional readiness updates to keep leadership and stakeholders informed of launch risks, decisions, progress, and support impacts
  • Develop accurate and timely readiness reports, executive summaries, launch dashboards, presentations, and decision materials
  • Manage support readiness questions, route issues to the appropriate owners, and ensure timely resolution of open items
  • Represent the D+TT Support Readiness function in project, product, operational, and leadership forums


Additional Responsibilities
  • Attends and participates in all relevant meetings.
  • Presents ideas, expectations and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
  • Maintains positive working relations with internal customers and department managers.
  • Manages time effectively and conducts activities in an organized manner.
  • Performs other reasonable duties as assigned by manager.


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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