Marriott International

FLEX Senior Manager, Product Manager

Marriott International$120K — $150K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; 10+ years of relevant work experience required in lieu of Bachelor's degree
  • 6+ years as a Product Owner, Business Analyst, or Product Manager in business systems or digital platforms
  • Strong experience managing backlogs and writing user stories
  • Practical understanding of Salesforce Service Cloud and Experience Cloud concepts
  • Proven ability to align diverse stakeholders around a shared product vision
  • Excellent communication skills for a matrixed organization

Responsibilities

  • Own one or more Salesforce product areas such as Commercial Services website or mPortal
  • Define and maintain the product vision, roadmap, and backlog
  • Establish clear success metrics related to adoption and business impact
  • Elicit, analyze, and document business requirements through stakeholder interactions
  • Translate business needs into user stories and functional specifications
  • Maintain a prioritized backlog to maximize value and minimize risk
  • Act as primary point of contact for business stakeholders regarding product areas

Benefits

  • Comprehensive digital activation services across SEO, content, merchandising, analytics, and paid media
  • Collaborative environment with focus on strategic product ownership
  • Opportunity to influence large-scale Salesforce implementations
  • Support for continuous improvement and user experience enhancement
  • Engagement with diverse technical teams for comprehensive product development
Full Job Description
Job Description

JOB SUMMARY

The FLEX Senior Manager, Product Manager for Marriott Digital Services (MDS) Salesforce Commercial Performance is responsible for defining the product vision, roadmap, and delivery of Salesforce capabilities that enable one of Marriott Digital Services' Commercial Performance platforms. This role owns end to end product strategy for an assigned Salesforce community, translating business priorities across Commercial Services teams and other enterprise organizations into well-defined requirements and prioritized backlogs that deliver measurable value. A key emphasis of this position is proven experience leading large-scale, enterprise implementations that activate Salesforce solutions for operational efficiency and enhanced user experience.

The FLEX Senior Manager, Product Manager serves as the primary liaison between business stakeholders and technical teams, balancing strategic product ownership with hands on business analysis. This role partners closely with Salesforce Administrators, developers, and delivery teams to support both run the business needs and long term platform evolution-ensuring solutions are scalable, intuitive, and aligned to MDS's growth strategy. As the single point of accountability for the product, the FLEX Senior Manager, Product Manager ensures Salesforce operates as a connected, user centered system that supports service discovery, enrollment, execution, customer engagement, and performance visibility.

Marriott Digital Services (MDS) operates within Commercial Performance using an agency like, centralized delivery model, providing hotels with comprehensive digital activation services across disciplines such as SEO, content, merchandising, analytics, and paid media, as well as digital products including HWS Discovery Pages, Outlet Sites, and custom hotel solutions. This role reports to the Director, MDS Systems and plays a critical role in scaling Salesforce as the foundation for a global, standardized, yet flexible Commercial Services platform.

CANDIDATE PROFILE

Education and Experience

Required
  • Bachelor's degree preferred; 10+ years of relevant work experience required in lieu of Bachelor's degree
  • 6+ years working as a Product Owner, Business Analyst, Product Manager, or similar role supporting business systems or digital platforms
  • Strong experience owning backlogs, writing user stories, and partnering with technical delivery teams
  • Practical understanding of Salesforce Service Cloud and Experience Cloud concepts, like objects and flows
  • Proven ability to align diverse stakeholders around a shared product vision
  • Excellent communication skills and comfort working in a matrixed organization


Preferred
  • Strong organizational skills with the ability to manage priorities, dependencies, and deadlines
  • Familiarity with Agile/Scrum delivery models
  • Comfortable working in a fast-paced, evolving environment and navigating ambiguity


CORE WORK ACTIVITIES

Product Ownership & Strategy
  • Own one or more Salesforce product areas (e.g., Commercial Services website, mPortal, etc.)
  • Define and maintain the product vision, roadmap, and backlog in alignment with MDS and Commercial Performance priorities
  • Establish clear success metrics related to adoption, efficiency, and business impact


Business Analysis & Requirements
  • Elicit, analyze, and document business requirements through stakeholder interviews, case intake, and process reviews
  • Translate business needs into clear user stories, acceptance criteria, and functional specifications for development teams
  • Map current-state and future-state processes, identifying gaps, dependencies, and opportunities for automation
  • Ensure requirements are well-scoped, prioritized, and feasible within Salesforce capabilities and governance standards


Backlog & Delivery Management
  • Maintain a prioritized backlog, ensuring work is sequenced to maximize value and minimize risk
  • Lead backlog grooming, sprint planning, and refinement activities with delivery teams
  • Partner closely with Salesforce Administrators, Developers, and QA to clarify requirements and support timely delivery
  • Participate in UAT planning and execution, validating that delivered solutions meet business expectations


Stakeholder Engagement & Communication
  • Act as the primary point of contact for business stakeholders related to assigned product areas
  • Communicate roadmap updates, release impacts, and changes in a clear, structured manner
  • Support change management and adoption efforts by contributing to training, documentation, and rollout planning


Governance & Continuous Improvement
  • Ensure solutions align with Salesforce best practices, security standards, and platform governance
  • Identify opportunities to streamline processes, improve user experience, and reduce manual effort
  • Gather feedback post-release and use insights to drive iterative improvements

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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