Marriott International

Director, Software Engineering - Web Platform

Marriott International$150K — $180K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of application development leadership experience
  • 7+ years in architecture development and backend systems integration
  • In-depth knowledge of integration approaches and architectures
  • Deep understanding of cloud-native solutions and microservices architecture
  • Experience with AI tools for automating development tasks
  • Strong knowledge of backend technologies including Node.JS, Java, SQL, and NoSQL
  • Expertise in large scale website development using React, NextJS, and TypeScript

Responsibilities

  • Oversee daily application development projects and engineering activities
  • Manage software engineers and project managers to ensure project compliance
  • Collaborate with architects to deliver key digital initiatives across various channels
  • Promote project quality and team satisfaction through structured processes
  • Manage metrics related to application development quality and client satisfaction
  • Facilitate adherence to set application development standards and tools
  • Drive continuous improvement initiatives in application development processes

Benefits

  • Opportunities for continuous professional development and training
  • Flexible work environment that encourages innovation
  • Collaborative culture emphasizing teamwork
  • Access to advanced AI tools and technologies
  • Engagement in transformation projects that shape the future of digital services
Full Job Description
Job Description

JOB SUMMARY:

Oversees day to day application development projects and engineering while leading continuous improvement on process definition and compliance. Directly manages software engineers and project managers. Delivers on commitments to discipline partners and collaborates with architects on major digital initiatives across multiple channels (voice, web, mobile, API). Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction. Manages Web Platform KPIs.

CANDIDATE PROFILE

Education and Experience

Required:

  • 10+ years of application development leadership experience that includes:


  • 7+ years of technical experience within architecture development, integration of backend systems, and development


  • In-depth knowledge of integration approaches and architectures


  • Deep understanding of the cloud-native solution, microservices-architecture, and at least one or more of the following areas: API orchestration architecture, mobile-front end architecture, Micro Front end architecture


  • Demonstratable experience using AI tools to automate development tatsks.


  • Knowledge of backend technologies - Node.JS, Java, SQL, NoSQL, Spring boot, Kafka, Spark


  • Digital Customer Experience platforms (Adobe AEM (or other CMS) and Marketing Cloud, Analytics, DTM, Target, Search & Promote)


  • React, NextJS, TypeScript and CSS for large scale website development


  • Expertise with A/B testing and different methodologies applied to execute


  • Ability to bridge the gap between technology and business


  • Self-driven, curious and a fast learner, and able to work in a fast-paced environment launching new consumer products to market


  • Possess strong problem-solving skills and the ability to prioritize and manage multiple tasks


  • Relevant experience in systems integration and development, package analysis, and implementation


  • Excellent collaborator, working in fully agile product or software delivery teams regionally


  • Experience with Automation, CI/CD, Release Management processes and Application Deployments to Adobe Cloud.


  • Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure


  • Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems


  • Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail


  • Direct management of complex budgets in excess of $5M+ annual direct and indirect costs


  • Direct management of cross functional, sourced, or matrixed teams


  • Undergraduate/graduate degree or equivalent education + experience


Preferred:

  • Demonstrated success leading medium- to large-scale initiatives/transformations


  • Proven management experience in strategic planning and budgeting within one or more business groups


  • Experience with and knowledge of IT outsourcing activities in a managed services environment


  • Proven management experience in application development across waterfall and agile environments.


  • Proven knowledge of SDLC


  • Good process management, negotiating, influencing and problem resolution skills


  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment


  • Knowledge of business environment, service requirements and hospitality culture


  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action


  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms


  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment


CORE WORK ACTIVITIES

Managing Application Development Standards, Processes, and Tools

  • Works with direct reports to facilitate consistency of service delivery across client groups


  • Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:


  • SDLC standard tools and processes for both waterfall and agile development


  • Estimating standard tools and processes, incorporating flexibility for small and large projects


  • Deployment standard tools and processes


  • Monitors projects for adherence to defined application development processes


  • Communicates to Web Development leaders opportunities to create broader IT related and corporate standards and policies where necessary


  • Communicates important application development policy changes that affect service provider and/or Marriott operations


Managing Day-To-Day Relationships with Teams

  • Manages application development projects in partnership with IT teams, business partners and providers


  • Provides project management of business projects


  • Oversees effective reporting within application development team


  • Leads project reviews with team on application development projects


  • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations


  • Monitors projects for alignment with defined business case process


  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues


  • Manages, and improves service level reporting for application development


  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels


  • Assists with application, development and maintenance of service provider project management standards and tools


  • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction


  • Works with application development service providers


  • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement


  • Works with team to progress the service providers services to match client needs


  • Facilitates team and service provider compliance with the agreement


  • Validates service levels meet business needs


  • Facilitates the definition and enforcement of good service provider contracts


  • Supports the IT organization


  • Provides input to IT's business strategy and planning as needed


  • Supports and follows defined IT Governance decision rights, standards and practices


  • Emphasizes accuracy and effectiveness of estimating and planning management with team


  • Provides input to business/discipline and continent IT budgets


Implementing and Managing Continuous Improvement Program

  • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction


  • Works with application development service providers, IT teams, and business partners to implement continuous improvement activities


  • Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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