Job DescriptionJOB SUMMARY
The Senior Manager, Product Analyst (FLEX) serves as a strategic connector between business stakeholders, empowered product teams, technology partners, and deployment teams to advance the successful delivery, adoption, and measurable value of enterprise capabilities across Marriott's Global Revenue Strategy (GRS) initiatives. Operating within GRS's Product Operating Model (POM), the role helps agile teams uncover the greatest areas of leverage and measure the value they create.
Today, this role translates business needs into clear requirements, supports solution delivery and deployment, coordinates testing and user acceptance, drives issue resolution, and enables operational readiness across GRS products and platforms. As GRS matures under POM, the role increasingly drives product success by analyzing product, portfolio, and value-stream performance to inform strategy, prioritization, and investment decisions, defining and evolving outcome-based metrics (e.g., OKRs, value, flow), building dashboards that surface actionable insight, and measuring adoption and business outcomes rather than output alone.
The Senior Manager supports product discovery and evidence-based decisioning, surfacing opportunities for experimentation, contributing to testable hypotheses, and helping teams focus on the highest-value problems. The role partners closely with Product Managers, Business Owners, Technology teams, and Continent stakeholders to document business processes, ensure consistency and quality of product data and definitions, and produce clear, executive-ready narratives that explain insights, trade-offs, and implications.
The position requires strong analytical, communication, and problem-solving skills, along with the ability to navigate complex stakeholder environments, manage competing priorities, and align solutions to business objectives and desired outcomes. It operates flexibly across products, platforms, and transformation initiatives, supporting both strategic and tactical delivery as GRS priorities evolve and the POM scales from baseline to scale to expand.
CANDIDATE PROFILE
Education and Experience Required
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
- Experience supporting large-scale business, technology, operational, or transformation initiatives.
- Experience gathering business requirements and translating them into actionable delivery artifacts.
- Experience working in Agile, hybrid, or waterfall delivery environments.
- Strong analytical, problem-solving, and communication skills.
Preferred
- Experience supporting enterprise deployments, business transformations, or large-scale technology implementations.
- Experience facilitating User Acceptance Testing (UAT) and business readiness activities.
- Experience working with Agile delivery teams and product organizations.
- Understanding of change management, adoption planning, and stakeholder engagement practices.
- Experience with reporting and analytics tools, project management tools, and collaboration platforms.
- Hospitality, Revenue Management, Operations, or Technology experience.
- Ability to operate effectively in a highly matrixed, cross-functional environment.
CORE WORK ACTIVITIES - Partner with business stakeholders to understand operational needs, objectives, challenges, and opportunities.
- Translate business requirements into clear user stories, process flows, functional requirements, and delivery artifacts.
- Facilitate workshops, discovery sessions, stakeholder interviews, and requirement-gathering activities.
- Analyze current-state and future-state business processes and identify opportunities for improvement and optimization.
- Document business rules, operational procedures, workflows, and decision frameworks.
- Ensure requirements and backlog priorities align with business objectives and deployment timelines.
- Support Product Managers and delivery teams in clarifying requirements and business priorities throughout the development lifecycle.
- Support deployment, rollout, and adoption activities for enterprise technology solutions and transformational initiatives.
- Coordinate business readiness activities to ensure successful implementation and operational transition.
- Partner with implementation teams to assess impacts, identify risks, and develop mitigation strategies.
- Facilitate communication between business, product, and technology stakeholders during deployment activities.
- Track implementation progress, key milestones, dependencies, and issue resolution activities.
- Assist in planning and executing pilot programs, phased deployments, and production releases.
- Support post-deployment stabilization efforts and continuous improvement initiatives.
- Develop and execute User Acceptance Testing (UAT) strategies and business validation activities.
- Create, review, and maintain test scenarios, test scripts, and acceptance criteria.
- Coordinate testing efforts across stakeholder groups and business functions.
- Validate delivered capabilities against documented business requirements and expected outcomes.
- Track defects, enhancements, and deployment issues through resolution.
- Ensure business signoff and readiness criteria are met prior to production releases.
- Build and maintain strong partnerships across Product, Technology, Operations, Revenue Management, Enablement Services, Continent teams, and other business functions.
- Communicate project status, risks, decisions, dependencies, and recommendations to stakeholders and leadership.
- Facilitate alignment across teams to ensure successful delivery of business outcomes.
- Present findings, recommendations, and progress updates to leadership audiences.
- Support change management and adoption activities through effective communication and stakeholder engagement.
- Develop and maintain reporting, dashboards, and performance metrics to measure implementation success and business outcomes.
- Track adoption, usage, issue trends, and operational performance following deployments.
- Analyze data and stakeholder feedback to identify opportunities for optimization.
- Monitor risks, dependencies, and delivery health indicators and escalate issues as appropriate.
- Drive continuous improvement efforts across business processes, deployment methodologies, and operational practices.
- Manage multiple initiatives simultaneously while balancing competing priorities and deadlines.
- Coordinate activities across cross-functional teams and stakeholder groups.
- Maintain project documentation, decision logs, requirements repositories, and implementation artifacts.
- Provide timely and accurate status reporting and executive-ready updates.
- Support organizational priorities through participation in strategic initiatives, special projects, and transformation activities.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the TeamMarriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
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begin your purpose,
belong to an amazing global team, and
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