Marriott International

FLEX Program Manager

Marriott International • $90K — $120K *
Bethesda, MD 20817In-Person
Hospitality & Recreation
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in marketing, communications, advertising, or related field.
  • 3+ years of experience in digital marketing, project management, content management, or communications.
  • Familiarity with content management systems and project management software.
  • Proficiency in Excel is a plus.

Responsibilities

  • Define quarterly strategy for the FLEX Program and drive execution.
  • Collect and prioritize project requests across the organization.
  • Onboard new initiatives and establish tracking mechanisms.
  • Manage projects to completion and communicate outcomes to stakeholders.
  • Work cross-functionally to align workflows and deliverables.
  • Monitor project impacts against goals and refine strategies as needed.
  • Manage vendor relationships to ensure quality and efficiency.

Benefits

  • Opportunity to work with an in-house digital services team.
  • Engagement with cross-functional teams, enhancing collaboration.
  • Focus on personal and professional development through industry conferences.
  • Dynamic work environment within a global digital organization.
Full Job Description
Job Description

JOB SUMMARY

The FLEX Program Manager for the MDS Velocity Team is responsible for defining the quarterly strategy and ensuring effective execution. The Velocity Team supports all departments within Marriott Digital Services (MDS) by delivering short-term, one-time initiatives that drive direct client impact on MDS enrollments. This role is accountable for collecting project requests across the organization, prioritizing initiatives, and developing a strategic roadmap aligned to business objectives.

In addition, the FLEX Program Manager oversees the day-to-day operations of the Velocity Team. Responsibilities include onboarding new initiatives, establishing tracking and measurement mechanisms, managing projects through completion, and communicating outcomes to stakeholders. This role serves as the primary point of contact for all ongoing and upcoming initiatives processed through the Velocity Team.

The FLEX Program Manager is expected to remain current on MDS Programs and Products, guidelines, best practices, and enterprise initiatives. While maintaining a broad understanding of the business, this individual also serves as a subject matter expert in designated focus areas and regularly liaises with related product, program, and business owners. This position reports to the Director, MDS Case Management.

Marriott Digital Services is an in-house digital services team. MDS provides hotels with a variety of digital and marketing services, and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE

Education and Experience

Required
  • Bachelor's degree in marketing, communications, advertising, or related field.
  • 3+ years of relevant work experience (digital marketing, project management, content management, communications, etc.)

Preferred
  • Experience with content management systems, project management platforms, and Excel a plus


CORE WORK ACTIVITIES

Managing Work, Programs, and Policies
  • Provides people leadership for the Velocity Team, including workload management and performance oversight.
  • Develops specific goals and plans to prioritize, organize, and accomplish work for MDS Velocity Team.
  • Project manages and supports short-term initiatives, ensuring timely execution and alignment with business priorities.
  • Creates efficiencies with workflows and resourcing teams / vendors to streamline day-to-day operations.
  • Employs a laser focus on scalability and cost recovery when launching new (or revising existing) projects and strategies.
  • Participates in resource staffing activities, contributes to staffing models as needed.
  • Works cross-functionally with other MDS departments as needed to align workflows, deliverables and project roles.
  • Manages the backlog and roadmap for owned vertical and partners closely with Global Digital stakeholders, MDS Operations and MDS Client Services to inform prioritization.


Ensures effective client and stakeholder communication
  • Collects specific information from stakeholders regarding expectations, timelines and training needs.
  • Confirms and aligns project scope through a formal intake process.
  • Ensures appropriate documentation is delivered throughout project engagement.
  • Monitors the impact of the project versus goals and proactively communicates with stakeholders.
  • Continues to add to project backlog based on feedback from clients and stakeholders.
  • Develops and informs communication plans to support updates.


Manages deliverables within expected timelines
  • Reviews all client deliverables to ensure that they are on strategy and meet quality expectations.
  • Establishes digital key performance indicators (KPIs).
  • Makes strategic recommendations for additional services/tactics to enhance programs to meet goals.
  • Engages in frequent, active engagement with corporate Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital programs and initiatives.


Managing Team
  • Directs relevant project work and priorities of FLEX staffers, contractors, and vendors as needed.
  • Establishes priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects.
  • Monitors the work of contractors and vendor teams to ensure it is completed on time and meets expectations.
  • Facilitates hiring activities and new associate onboarding/training as needed.
  • Represents team in resolving situations.
  • Manages the flow of questions and directs questions.


Owning Relationships
  • Works cross-functionally with new/existing corporate teams to advance scalability and operational efficiencies.
  • Identifies and builds new cross-functional partnerships and relationships with Marriott Digital, Global Operations, and other teams. Builds mutually beneficial relationships to advance scalable solutions for hotels.


Project & Process Management
  • Manages project workflows and schedules in project management tools (ClickUp, etc.) as needed to reflect needs.
  • Proactively reviews project workflows, advances revisions to improve execution efficiency/cost effectiveness.
  • Meets changes to business priorities by determining impacted areas, processes with problem-solution mindset.


Measurement and Accountability
  • Regularly reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies, goals and SLAs.
  • Provides analysis and context to educate and inform executive stakeholders on project status and direction.
  • Establishes and maintains complete and up-to-date information to ensure accurate reporting.


Vendor Management
  • Manages participation across projects in order to meet quality, workflow standards, and SLA expectations.
  • Manages resourcing efficiencies as needed.
  • Onboards and manages new vendors and agencies to bring additional scale and capabilities to MDS.


Demonstrating and Applying Discipline Knowledge
  • Serves as MDS subject matter expert to MDS associates, answers questions, trains and supports team as needed.
  • Manages development of training plans and project documentation, partnering with MDS Client Relations team.
  • Leads efforts to streamline and create increased efficiencies between teams.


Additional Responsibilities
  • Continual education and self-growth through reading industry blogs, white papers, cases studies, research briefs, etc.
  • Attends relevant industry conferences, training and seminars.
  • Performs other reasonable duties, such as special projects, as assigned by manager and MDS Leadership Team.
  • Presents ideas, expectations and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
  • Maintains positive working relations with direct reports, department managers, and external teams.
  • Manages time effectively and conducts activities in an organized manner.
  • Informs, updates, and provides information to supervisors, co-workers, and subordinates in a timely manner.
  • Manages and implements work and projects as assigned.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Provides timely, accurate, and detailed status reports as requested.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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