Marriott International

Director, Distribution- Connectivity

Marriott International • $120K — $150K *
Bethesda, MD 20817In-Person
Hospitality & Recreation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4-year bachelor's degree in Business Administration, Marketing, or related field.
  • 8+ years of experience in sales and marketing or related areas.
  • 5+ years managing complex projects to successful completion.
  • Strong understanding of third-party distribution channels and Marriott systems.
  • Experience with CRS, GDS, OTAs, and technology intermediaries.
  • Background in 3rd party account management and partner needs assessment.
  • Ability to navigate complex and ambiguous environments effectively.

Responsibilities

  • Serve as Connectivity Subject Matter Expert for 3rd party distribution systems.
  • Provide insights and recommendations for strategic distribution initiatives.
  • Consult with distribution partners on best practices for Marriott programs.
  • Optimize and grow Marriott's presence and revenue with partners.
  • Manage expectations for the IT roadmap on partner interfaces.
  • Enhance existing partner interfaces through core capability improvements.
  • Work with commercial teams to activate new partners while upholding service standards.

Benefits

  • Access to a collaborative and innovative team environment.
  • Opportunity to lead strategic initiatives within a global context.
  • Professional development and continuous learning opportunities.
  • Exposure to diverse stakeholders across the organization.
Full Job Description
Job Description

As a member of the Distribution Strategy team, the Director, Distribution- Connectivity is a leadership role that will serve as a Connectivity subject matter expert; this candidate will work in partnership with the Senior Director, Global Connectivity and other Connectivity and key stakeholders across the organization. This leader will provide guidance for strategic needs on how to grow partnerships through new and enhanced capabilities via Marriott's transformation and technology architecture. They will execute evolving distribution strategies in the complex B2B and B2C intermediary segments while transitioning Marriott's legacy platforms into new technological capabilities. This role will focus on enhancing 3rd party partnerships globally to support new strategies and best in class distribution for Marriott franchisees.

The responsibilities of this role include overseeing implementation and execution of partner interfaces, enhancements, distribution initiatives, as well as escalation/resolution processes to ensure business objectives and operational service levels are met. This leader will also work very closely with the commercial account teams within the Global Sales and Distribution organizations to ensure Marriott's distribution partners are connected and achieving business continuity. This role is also responsible for representing Distribution requirements for our technology transformation on behalf of 3rd party partners within the Americas region while also keeping in mind a frictionless customer experience, providing intuitive technology for associates, and positioning Marriott to pursue new emerging businesses.

CANDIDATE PROFILE

Education and Experience

Required

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major


  • 8+ years of experience in sales and marketing or a related professional area.


Preferred

  • At least five years of relevant work experience managing complex projects and efforts to successful execution


  • Possess a strong understanding of third party distribution channels and core Marriott systems


  • Previous experience working with CRS systems, Global Distribution Systems (GDS), Online Travel Agencies (OTAs), and/or technology intermediaries


  • Experience working on teams with at least 1 direct report


  • Ability to identify and understand issues, problems and opportunities, and obtain and compare information from different sources to draw conclusions and chooses a course of action


  • Previous exposure working within all levels of the organization


  • Background in 3rd party account management, managing partner expectations/needs/requirements


  • Strong understanding and capabilities utilizing Microsoft office suite, including excel and PowerPoint applications


  • Experience presenting and explaining new requirements/needs to leadership with comfort


  • Familiarity working with cross-functional stakeholders including sales, revenue management, and technology organizations


CORE WORK ACTIVITIES

  • Serves as Connectivity Subject Matter Expert (SME) for 3rd party distribution systems


  • Provides insights into distribution environment and make recommendations how to support strategic distribution initiatives


  • Acts as a consultant for key distribution partners to educate on best practices for implementing Marriott Distribution Programs


  • Works with key distribution partners to optimize and grow Marriotts presence and revenue


  • Manage expectations for the IT roadmap to implement new partner interfaces supporting Global and Continent Distribution Strategy


  • Manage pulling through core capabilities and enhancements to existing partner interfaces


  • Works with commercial teams to activate new partners while maintaining high standards of operational service levels


  • Work with Director Channel Operations & Support to monitor property and partner feedback, and manage escalation resolution process


  • Identify knowledge gaps and create a plan to educate key stake holders to better understand how distribution strategies are managed and executed in the region


  • Develops and sustains relationships based on an understanding of stakeholder needs working within a complex and ambiguous environment, ability to navigate decisions logically and maintain the best interest of the company


  • Uses an effective interpersonal style to build a cohesive team, inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.


  • Sets high standards of performance for self and others.


  • Assumes responsibility and accountability for goals.


Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.


  • Develops specific goals and plans to prioritize, organize, and accomplish work.


  • Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.


  • Collaborates with internal partners and stakeholders to support business/initiative strategies


  • Communicates concepts in a clear and persuasive manner that is easy to understand.


  • Generates and provides accurate and timely results in the form of reports, presentations, etc.


  • Demonstrates an understanding of business priorities.


  • Sets clear goals and expectations for direct reports using the performance review process and holds direct report(s) accountable for performance.


  • Leads specific team while assisting with meeting or exceeding department goals.


  • Translates broader organizational initiatives into relevant goals for direct report(s).


  • Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.


  • Facilitates regular, ongoing communication with direct report(s).

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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