Marriott International

FLEX Director, UX Design - Digital Hotel Activation

Marriott International$120K — $145K *
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • 8+ years in digital product design with leadership of cross-functional UX initiatives
  • Successful delivery of end-to-end UX design for digital products
  • Experience in creating concepts, journeys, wireframes, and prototypes across various platforms
  • Familiarity with Agile/SAFe methodologies preferred

Responsibilities

  • Lead the design and delivery of associate user experiences across digital products
  • Create user journeys, wireframes, and prototypes aligned with usability best practices
  • Design and optimize workflows for content submission and management
  • Identify business needs through research and engagement, translating insights into digital solutions
  • Establish and evolve design standards and tools to enhance team effectiveness
  • Ensure cohesive experiences by applying a cross-platform perspective
  • Partner with product and technology teams to define requirements and deliver solutions
  • Translate complex business challenges into actionable design strategies

Benefits

  • Professional development opportunities
  • Collaborative work environment
  • Access to cutting-edge technology and design resources
  • Exposure to enterprise-scale projects
  • Flexible work arrangements to support work-life balance
Full Job Description
Job Description

This is a temporary position.

The assignment duration is through September 10, 2027.
JOB SUMMARY
The FLEX Director, UX Design - Digital Hotel Activation plays a critical role in leading the end-to-end associate content experience, designing intuitive workflows from content and asset submission through creation, management, governance, and distribution to final display across Marriott's digital experiences. The ideal candidate must demonstrate strategic thinking, a strong associate-centered design approach, and the ability to implement solutions at enterprise scale.

The FLEX Director, UX Design - Digital Hotel Activation leads the design of user experiences, with a keen focus on data-driven, best-in-class product design from both the travel industry and other key disruptors/innovators (e.g., mobile, web, voice, etc.) while working closely with discipline experts, product management, and technology colleagues. They lead tracks of work ranging from near-term tactical to longer-term strategy and vision while also serving as a consultant/advisor to others from concept through execution.

A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design, particularly highlighting simplicity and ease of use. Diversity of projects is as important as demonstrating a solid collection of outcomes. Candidates should be prepared to discuss their role in leading the work included in the portfolio.

CANDIDATE PROFILE Education and Experience
Required
  • Bachelor's degree in a relevant field or equivalent experience with 8+ years in digital product design with demonstrated leadership of cross-functional UX initiatives across multiple digital platforms.
  • Proven success delivering end-to-end UX design for digital products, ideally enterprise or associate-facing with strong foundation in UX, design thinking, and design operations
  • Experience creating concepts, journeys, wireframes, and prototypes across platforms (web, mobile, app) with inclusive design principles and leading design work across internal teams and external partners


Preferred
  • Strong expertise in usability and transactional design best practices
  • Deep understanding of associate needs and how they translate into digital solutions
  • Experience leading large-scale, omni-channel digital platforms (ideally global, in travel or commerce)
  • Familiarity with Agile / SAFe methodologies


CORE WORK ACTIVITIES

  • Leads the design and delivery of end-to-end associate user experiences across digital products, platforms, and touchpoints.
  • Creates user journeys, wireframes, prototypes, and interaction designs that align with inclusive design and usability best practices.
  • Designs and optimizes associate content workflows, including content and asset submission, creation, governance, distribution, and final display experiences.
  • Identifies associate and business needs through research, analysis, and stakeholder engagement, translating insights into scalable digital solutions.
  • Establishes and evolves design standards, frameworks, tools, and processes to improve consistency, quality, and team effectiveness.
  • Ensures cohesive and intuitive experiences across products by applying a holistic, cross-platform perspective throughout the design process.
  • Partners with product management, technology, and business teams to define requirements, align priorities, and deliver user-centered solutions.
  • Leads multiple initiatives simultaneously, balancing strategic vision, tactical execution, and delivery commitments across workstreams.
  • Translates complex business challenges into clear experience strategies, actionable plans, and development-ready design solutions.
  • Uses qualitative and quantitative research methods to validate concepts, measure effectiveness, and inform design decisions.
  • Applies data, business objectives, and product priorities to drive continuous improvements in associate experiences and outcomes.
  • Collaborates with engineering teams to ensure design solutions are technically feasible and effectively implemented.
  • Guides and influences stakeholders through clear storytelling, presentations, and design artifacts to build alignment and support decision-making.
  • Drives cross-functional collaboration and governance to accelerate delivery while maintaining experience quality and consistency.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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