As a Product Manager within Amenity Services, you are in integral part of the team that innovates new offerings and leads end-to-end delivery. As a core leader, you act as the voice of our end-users, defining, shaping, and executing on the services that bring our workplaces to life, from dining and pantries to conference centers and guest registration. Drawing inspiration from the hospitality, food & beverage, and software industries, you will blend physical experiences with digital solutions to create consistent, frictionless, and high-satisfaction experiences for employees and guests. You will partner closely with our technology, operations, and design teams to transform services into scalable, data-informed products that deliver measurable business and user value. In this role, your initial focus will include developing a data strategy for Amenity Services, cataloguing data sources across internal and vendor systems and establishing a plan to ingest, transform, and visualize that data to inform ongoing product and operational decisions.

Job Responsibilities

• Develop a product strategy and vision that delivers measurable value to customers, integrating insights from data, employee feedback, and market research to prioritize high-impact opportunities
• Own, maintain, and evolve the product backlog to support the strategic roadmap, value proposition, and delivery commitments
• Shape the product roadmap for one or more amenity service lines, defining strategy, goals, and outcomes that enhance the employee and guest experience
• Collaborate with design, technology, and operations to translate needs and insights into clear product requirements, pilots, and launches that improve service quality and consistency
• Build the framework to track key success metrics 6 including cost, adoption, satisfaction, and operational impact 6 and use analytics and user feedback to guide iteration
• Lead the initial data strategy effort for amenity services, mapping data sources across business lines and vendor systems to support a scalable plan for ingestion, transformation, and visualization
• Benchmark and ideate new concepts, drawing inspiration from the hospitality, workplace, and service design industries to inform innovation and continuous improvement
• Build clear, compelling narratives through presentations and visuals that align cross-functional partners and senior leaders around product priorities and outcomes
• Support product delivery and rollout, ensuring new tools, services, and experiences are implemented effectively across diverse regions and operations teams

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management, management consulting, or operations
• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management, with working knowledge of data analytics to inform decisions and measure performance
• Strong storytelling and presentation skills with the ability to build strategic narratives, structure information visually, and communicate ideas with clarity and influence
• Demonstrated experience collaborating with cross-functional teams across operations, design, technology, and analytics to deliver complex initiatives, including comfort working with data from internal systems and vendor platforms
• Familiarity with JIRA, Confluence, and analytics or data visualization tools for product tracking, collaboration, and reporting
• Excellent relationship management skills and the ability to influence without direct authority in a matrixed, global organization

Preferred qualifications, capabilities, and skills

• Experience in productizing services or bringing operational programs into a structured product model
• Background in hospitality, workplace experience, or amenity management with an understanding of how physical services intersect with digital tools
• Demonstrated ability to distill complex information 6 including data from multiple systems 6 into executive-ready visuals, reports, and presentations
• Strategic and creative thinker with an eye for operational detail, service excellence, and data-driven decision-making