Dealership:L0125 Lithia Hyundai of Odessa
Pay Range: $120k-$156k annualWhat You'll Do- Service Staff Recruiting, Training and Development
- Staff Service and Parts departments in order to optimize customer opportunities and productivity.
- Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
- Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
- Customer Engagement
- Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
- Inspect repair orders daily for legibility, accuracy and legality.
- Ensure that all manufacturer policies and procedures are followed.
- Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
- Read, understand and take action on MIS to generate maximum revenue and control expenses.
- Inspect and maintain the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
- Administrative Functions
- Hold daily and monthly Service and Parts staff meetings, as required, covering key information.
- Serve as liaison between the store and Lithia Home Offices Fixed Operations. Receive, communicate and hold Service and Parts staff accountable to policy and procedure requirements and updates.
- Complete Service and Parts department reporting and month-end procedures on time.
- Other administrative duties as required
What You'll Bring- Strong attention to detail
- Sense of urgency
- Excellent communication
- Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace.
