Job Title:Field Service Representative
Reports to: Field Services Manager
The RoleWe are seeking a Field Service Representative who is passionate about the ocean and looking to have an impact on how people understand and explore this critical habitat. Your mechanical aptitude and boating experience will be key to your success in this role. This role is customer-facing, requiring strong technical expertise, professional communication, and a proactive problem-solving mindset. You will work closely with customers, engineers, and field operators, ensuring seamless deployments, technical support, and hands-on operation of WAM-V® USVs and OPT's PowerBuoys®. This position is an
in-office role in Richmond, CA, with frequent domestic and international travel to support customer operations and deployments worldwide.
ResponsibilitiesUnder the direction of the Field Services Manager, you will be a key member of the RaaS (Robotics as a Service) team. You will also work closely with the engineering team to assist in prototyping and testing of uncrewed systems. In addition, you may also be called upon to support the offshore installation and recovery of OPT's PowerBuoys®. Your responsibilities will include, but are not limited to:
- Perform crewed and uncrewed vessel operation and maintenance in domestic and international locations
- As needed, provide quayside and offshore support for PowerBuoy® deployment preparations, deployment and recovery
- Provide technical customer support for WAM-V® products
- Participate in global customer delivery and training
- Troubleshoot mechanical, electrical, and control system issues with WAM-V® systems and perform minor field modifications as required
- Assist with the packing, shipping and receiving of boats and equipment to and from operations in the field
- Prepare as-built documentation, packing lists, and quality control records
- Follow operational and manufacturing best practices for the marine environment and robotics systems
- Design, set up, and maintain dedicated workstations, manufacturing jigs, and tools
Required Qualifications- Ability and willingness to travel domestically and internationally for deployments lasting 1-4+ weeks at a time, including occasional short-notice assignments
- Approximately 3 years of hands-on experience with mechanical and low voltage systems
- Proficiency with small hand and power tools
- Familiarity with marine mechanical and electrical assemblies
- Experience operating and maintaining small boats in coastal environments, including docking, trailering, routine maintenance, and safe vessel operations. Minimum of 2 years of boating experience preferred
- Current state-sponsored Boater Card, or ability to study for and obtain one
- Ability to operate independently and take ownership of tasks and outcomes while exercising sound judgment and recognizing when to seek additional support or guidance
- Demonstrated professionalism, adaptability, and a team-oriented mindset; able to remain calm, effective, and solution-focused in demanding field environments
- Valid U.S. Passport
- Valid U.S. Driver's License
Desired Qualifications- Experience conducting field operations in remote locations, including troubleshooting, maintenance, and mission support under challenging environmental conditions
- Familiarity with IP-based networking, including device configuration, network troubleshooting, and communications systems used in remote or autonomous operations
- Experience supporting prototype development and testing through electromechanical assembly, machining, welding, and hardware integration
- Familiarity or experience with uncrewed systems
- Bachelor's or Associate degree in mechanical or electrical engineering, marine engineering, or a related field
- Experience as a qualified trainer / instructor
- Ability to attain U.S. security clearance
Salary range is $90,000 - $100,000 per year and includes the following:
- Bonus potential
- Restricted Stock Awards
Benefits include:
- Medical
- Dental
- Vision
- Life Insurance
- Disability Insurance
- 401(k)
