Firestorm is looking for a Field Service Representative (FSR), xCell to be the front-line field technician supporting customer-fielded xCell expeditionary advanced manufacturing systems. You will deploy independently or in pairs to customer sites, deliver and assist on New Equipment Training (NET) events, and serve as the first point of human contact for customer-surfaced technical issues. This is a hands-on, customer-facing role; you will be the face of Firestorm to the operators who decide whether to keep flying us.

Your Key Responsibilities

• Deploy to customer sites for installations, sustainment visits, exercises, NET events, and customer-impacting recovery operations.
• Deliver NET sessions on xCell systems as instructor or assistant instructor depending on cohort size.
• Diagnose, troubleshoot, and repair xCell systems in the field within the Tier 1 / Tier 2 playbook; escalate to Senior FSR / Tech Lead when scope exceeds playbook.
• Log every field-surfaced event in the Voice of Customer (VOC) Field Capture Form within 24 hours per the published SLA.
• Maintain the assigned field tool kit, parts inventory, and field-deployable test fixture.
• Contribute to xCell sustainment documentation (IETM updates, lessons-learned files, troubleshooting playbooks) under the Senior FSR / Tech Lead.
• Perform other duties as needed

Required qualifications

• Associates degree or Trade School Certificate in Engineering or equivalent discipline. In lieu of degree/certificate a High School diploma/GED or military service with 8+ years of relevant experience
• U.S. Citizenship required due to ITAR regulations & the ability to maintain a Department of Defense (DoD) security clearance
• Active Secret clearance at hire required.
• 3+ years field service experience on industrial, additive manufacturing, or military hardware platforms.
• HP Multi Jet Fusion (MJF) certification, required to obtain within first 90 days post-hire.
• Current U.S. passport at hire.

Preferred qualifications

• Prior U.S. military service with a maintenance MOS or equivalent technical specialty.
• Hiring Our Heroes (HOH) Corporate Fellowship Program alumnus or other military-transition program participant.
• Top Secret eligibility.
• Prior employment at additive manufacturing OEM or defense-industry field service organization.
• Familiarity with ITAR shipping documentation and HAZMAT protocols.

Work Environment

• Position is based in San Diego CA at headquarters
• We welcome candidates who are local or open to relocating; relocation assistance is available and may be included in the offer package where appropriate.
• Willingness and ability to travel 40-60% of the time; primarily INDOPACOM- and CENTCOM-region deployments; CONUS/OCONUS as required

Compensation

• Base salary: $85,000 - $110,000 base, commensurate with experience
• Equity: Meaningful equity grant in a growth-stage defense technology company

The posted salary range reflects an estimate based on a variety of compensation factors, including but not limited to relevant experience, education, certifications, specialized skills, geographic location, and business needs. Actual compensation may vary, and this range is subject to change as our compensation structure or market conditions evolve.

Benefits & Perks

Our culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:

• We offer comprehensive medical, dental, and visions plans
• 401(k) Retirement Savings Plan to invest in your long-term retirement goals
• Equity grants for new hires
• Unlimited PTO
• Extremely generous company holiday calendar, including holiday hiatuses in July & December.
• Generous Parental Leave
• Lifestyle Spending Account
• FSA
• DCFSA
• HSA
• Hospital Indemnity insurance
• Critical Illness insurance
• Accident insurance
• Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
• Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.

Export Control Compliance

To conform to U.S. government export control regulations, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.