AIT Hardware Support Specialist

Category: Business Consulting, Strategy and Digital Transformation

Main location: United States, California, Barstow

Position ID:J0626-0672

Employment Type: Full Time

Position Description:

CGI is looking for a highly motivated, process-oriented AIT Hardware Support Specialist to join the CGI Team in Barstow, CA. The AIT Hardware Support Specialist will configure, install, maintain and operate Automated Information Technology devices in support of an automated inventory capture and reporting system. Devices will include wireless controllers, wireless access points, pRFID readers and antennas, tablet computers, barcode scanners, raspberry PI's and pRFID printers. This list will grow as new technologies are integrated into the platform.
This position is located in Barstow, CA.

Your future duties and responsibilities:

. Work with inventory specialist to understand their current business processes.
. Troubleshoot network devices and escalate issues to networking or development teams when needed.
. Communicate with development teams in order to increase product quality.
. Troubleshoot printers and label makers.
. Assists users via phone and field support in a wide range of device issues
. Setup, maintain, test, install, and repair tablets, laptops, mobile devices, networks, and related equipment.
. Support a wide range of hardware and software systems, desktops, peripherals.
. Troubleshoot and resolve complex IT problems using Service Desk best practices.
. Collaborate with peers to solve complex business problems, deliver value, and recommend improvements.
. Tracks trends and recommends corrective actions.
. Manage hardware inventory and equipment.

Required qualifications to be successful in this role:

. 3 Years of Relevant Experience
. This position requires a SECRET clearance; US Citizenship is a MUST.
. Associates Degree or higher
. Customer-facing support skills
. Multi-task oriented, calm, polite, clear, articulate, positive, and friendly
. Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision
. Good analytical skills and an aptitude for creative problem solving.
. Excellent trouble shooting ability.
. Proven tech-savvy skills with working knowledge of mobile device products.
. Works well with a team.
. IAT Level II certification required within 6 months of employment start date (Security+CE, SSCP, etc.).
. Able to lift over 50 lbs.
. Able to stand/walk in excess of 4 hours at a time

Desired qualifications/non-essential skills required:
. Possess a solid knowledge and understanding of USMC inventory management, categorization and storage techniques.
. CompTIA A+ Certification
. Cisco Certification Network Associate (CCNA)

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $58,000.00 - $136,200.00.
#CGIFederalJob
#ClearanceJobs
#PassportUS

Skills:

• Cyber
• Hardware Installation
• Analytical Thinking
• Detail-oriented
• Resilience