Crown Equipment Corporation

Field Service Lead Technician

Crown Equipment Corporation$77K — $97K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-4 years of related experience required
  • High school diploma or equivalent necessary
  • Valid driver's license with a good driving record
  • Preferred experience as a Field Service Technician
  • Strong mechanical and electrical skills with knowledge of systems like hydraulics and internal combustion engines

Responsibilities

  • Communicate with Service Customer Care, Dispatcher, and Field Service Manager regarding work schedules
  • Train and supervise Field Service Technicians on-site and inspect repair work
  • Maintain good customer relations through effective communication
  • Travel to customer locations for troubleshooting and repairs
  • Conduct operator training or 'train the trainer' sessions
  • Manage parts inventory and perform minor van repairs
  • Complete necessary documentation accurately

Benefits

  • Comprehensive health/dental/vision insurance with company contributions
  • 401K plan with a 100% match on the first 4% contributed
  • Paid parental leave and 9 holidays each year
  • Tuition reimbursement up to $5,250 per year
  • Opportunity for overtime with no flat rate pay system
Full Job Description
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team. Job Duties • Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule. • Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards. • Confer with customers and communicate issues to branch management. Maintain good customer relations. • Travel to customer locations to troubleshoot, diagnose, and repair lift trucks. • Perform operator training or train the trainer at customer locations. • Pick up parts and replenish van inventory. Perform minor repairs and service to the van. • Complete necessary paperwork. Minimum Qualifications • 2-4 years related experience • High school diploma or equivalent • Valid driver's license, good driving record, and ability to safely operate lift trucks Preferred Qualifications • Prior Company experience as a Field Service Technician • Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics • Technical degree, welding experience, and knowledge of various types of testing equipment preferred • Good written/verbal communication, interpersonal, organizational, and motivational skills Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include: • Competitive Wages. The anticipated starting pay range for the position is $37.00 to $47.00 but is commensurate with skills and related experience, • Health/Dental/Vision/Prescription Drug Plan with a company contribution to each, • Health Savings Accounts and Flexible Spending Accounts, • 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions. • Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings, • Paid Parental Leave, • 9 Paid Holidays, • Paid Vacation accrued at a rate based on length of service and position, • Paid Sick Leave, • Birthday Pay for Non-Exempt employees, • Tuition Reimbursement up to $5,250 per calendar year, • and much more. Crown also offers Service Technicians: • Award-Winning Service Training • Company Vehicle for Field Service Technicians • Tool Insurance • No Flat Rate • 40 Hours Per Week plus Overtime • Uniforms • Specialty Tools • Primarily 1st Shift • Career Advancement Opportunities

About Crown Equipment Corporation

Crown Equipment Corporation is a manufacturer of material handling equipment. The company was founded in 1945 and is headquartered in New Bremen, Ohio. Crown Equipment offers a wide range of products including forklifts, pallet jacks, and reach trucks. The company also provides warehouse design and automation services. Crown Equipment's products are sold through a network of dealers and distributors across the United States and internationally.
Learn more about Crown Equipment Corporation
Size
16,000 employees
Industry
Founded
1945

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