About the Role

The Field Service Engineer is responsible for the deployment, installation, and ongoing support of advanced technical systems in customer environments. This role partners cross-functionally with Sales, Product Development, and Operations to ensure successful system delivery, performance, and customer satisfaction from pre-sales through post-installation support.

This position is ideal for a technically skilled, proactive professional who thrives in customer-facing environments, enjoys solving complex problems, and is comfortable navigating dynamic and sometimes ambiguous situations.

Responsibilities, Duties and Expectations

Customer Engagement & Support
• Serve as the primary technical point of contact throughout the customer lifecycle
• Support Sales with technical consultations, system design reviews, and proposal validation
• Deliver system demonstrations, evaluations, and end-user training
• Provide remote and on-site technical support and troubleshooting
• Build strong relationships with customers across varying technical backgrounds
• Capture and communicate customer feedback to internal stakeholders

System Installation & Delivery
• Plan, coordinate, and execute installation of complex, multi-component systems
• Perform system configuration, commissioning, testing, and validation
• Support deployments, upgrades, and ongoing maintenance activities
• Ensure adherence to safety, compliance, and operational standards

Technical Troubleshooting & Support
• Diagnose and resolve technical issues independently whenever possible
• Escalate complex issues with clear documentation and context
• Perform root-cause analysis and support long-term resolution efforts
• Contribute to system reliability and performance improvements

Collaboration & Product Support
• Act as the "voice of the customer" to Product and Engineering teams
• Support product validation, testing, and software releases
• Collaborate with internal teams and third-party vendors for successful delivery
• Assist in demo environments and internal testing initiatives

Documentation & Continuous Improvement
• Maintain accurate service records, reports, and technical documentation
• Develop clear, structured documentation for processes and support activities
• Identify opportunities to improve service efficiency and delivery
• Contribute to knowledge-sharing and internal training efforts

Technical Development
• Participate in training programs and hands-on field experience
• Stay current with emerging technologies, tools, and industry best practices
• Support internal systems, test environments, and demo equipment

Qualifications, Experience and Skills

Required
• Bachelor's degree or technical diploma in Engineering, Electronics, IT, or related field (or equivalent experience)
• Experience in a field service or customer-facing technical role
• Strong troubleshooting and problem-solving skills
• Proficiency with Linux operating systems
• Working knowledge of networking (DHCP, subnetting, VPNs)
• Strong written and verbal communication skills
• Ability to work both independently and collaboratively
• Willingness to travel up to 50% in support of field operations and customer engagements

Preferred
• Experience with networking hardware and complex system integration
• Exposure to RF, telecommunications, or electronic systems
• Experience testing and validating technical systems
• Familiarity with technical documentation and reporting
• Active or eligible security clearance

Key Attributes
• Proactive self-starter who thrives in ambiguous, fast-changing environments
• Strong technical aptitude with the ability to quickly learn new systems and technologies
• Excellent documentation skills with high accuracy and attention to detail
• Customer-focused mindset with a professional and confident presence
• Highly organized, detail-oriented, and adaptable
• Strong initiative with a continuous learning mindset

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.