Support platform health by successfully resolving and closing tickets, including but not limited to remote troubleshooting and physical inspection of hardware in data halls.
• Troubleshoot and diagnose technical issues within the data center, including automated tooling, hardware failures, and network issues.
• Perform repairs where applicable, and consistently resolve problems.
• Build cross functional relationships and influence policies and procedures that improve data center operations.
• Support the introduction of new platforms and hardware to the site.
• Continuously evaluate and identify areas for improvement in processes, tools, and systems to optimize efficiency and quality of repairs.
• Use dashboards and metrics to drive maximum server up-time, utilization rates, understand hardware failure rates and service level agreements.
• Collaborate with team members to evaluate and identify better ways to resolve issues and define updates to tools and processes.
• Provide engineering support and be a technical resource for peers and partner teams.
• Maintain and update documentation i.e. procedures, runbooks and guides.
• Participate in 24/7 on-call rotation.
• Ability to travel up to 15% of the time.
• Required to work a shifted schedule (includes nights and weekends).

Minimum Qualifications
• Must obtain work authorization in the country of employment at the time of hire and maintain ongoing work authorization during employment
• Currently has, or is in the process of obtaining, a Bachelor's or Master's degree in technical field, or equivalent experience/certification
• Ability to communicate effectively, in a clear and concise manner, appropriately tailoring messages to the audience
• Hands-on experience and knowledge of hardware systems and components
• Knowledge of Linux (or equivalent OS), server hardware repairs and networking
• Basic understanding of data center mechanical & electrical infrastructure

Preferred Qualifications
• Experience in debugging, modifying and developing in commonly used scripting or programming languages in at least one of these languages: Bash, PHP, Python, SQL, Rust, Go or Perl
• Time and project management experience
• Working knowledge of storage platforms such as NAS, SAN, or interconnected server hardware
• Ability to debug, troubleshoot issues in a Linux server environment
• Basic-level knowledge of the interdependencies of data center functions and technologies including electrical, cooling, structured cabling, security, and network
• Knowledge of out-of-band/lights-out server communication methods, such as IPMI and serial console
• Working conceptual knowledge of technologies such as HTTP, DNS, RAID, and DHCP