The Field Service Engineer is responsible for providing exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude.
This position reports to the Sr. Field Service Manager of the Northwest field service team and will be a fully
remote in the San Jose, CA role, supporting our customers in the greater Northwest US states.
In this role you will have the opportunity to:- Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
- Propose process improvements that improve internal and external customer processes
- Manage a diverse technical product portfolio
The essential requirements of the job include:- Associates degree with 2-3 years of Field Service experience. We will consider trade school or High School Diploma with appropriate industry experience of equivalent complexity as a field service engineer.
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
- Strong communication skills utilized in a professional manner
Travel, Motor Vehicle Record & Physical/Environment Requirements:- Ability to travel daily throughout the Northwest, with 50% overnight travel as business demands
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment and tools up to 50lbs
It would be a plus if you also possess previous experience in:- Bachelor's degree in engineering, Biology, or related field
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
The hourly range for this role is $41.00 - 44.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
