General Electric Company

Field Service Engineer - Los Angeles Area

General Electric Company • $76K — $114K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Electrical Engineering or equivalent, or an Associate degree with relevant experience.
  • Minimum 2 years of experience servicing electronic equipment, with alternatives for military education.
  • Demonstrated ability to diagnose and repair mechanical and electronic equipment.
  • Proven experience in troubleshooting and addressing customer concerns.

Responsibilities

  • Perform troubleshooting, installation, maintenance, and repairs on GE OEC equipment.
  • Complete preventative maintenance and manage parts cycle for repairs.
  • Maintain customer service logs and internal service documentation.
  • Communicate daily with customers to ensure satisfaction and resolution of concerns.
  • Ensure tools and test equipment are calibrated and maintained properly.
  • Comply with Health and Safety regulations and GE Healthcare policies.
  • Collaborate with team and manage vendor service processes effectively.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) plan with contributions.
  • Life, disability, and accident insurance.
  • Tuition reimbursement for professional development.
Full Job Description
Job Description Summary
The Field Service Engineer (FSE) is responsible for delivering world-class service and repair support for GE OEC equipment, ensuring high system performance and customer satisfaction.

This role will primarily support customer sites across South Los Angeles, the South Bay area of Los Angeles, and Orange County, with additional coverage responsibilities throughout the Pacific Region as needed.

Job Description
Key Responsibilities:

  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

  • Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

  • Maintaining tools and test equipment properly and ensuring they are calibrated.

  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

  • Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

  • May include training of clinical staff on designated equipment.

Required Qualifications:

  • Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.  

  • Experience interfacing with both internal team members and external customers as part of a solution based service process.

  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

  • Experience troubleshooting and responding to customer concerns.

Desired Characteristics:

  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

  • Six Sigma trained/certified

  • Establishes good relationships with customers and staff.

  • Builds wide and effective networks of contacts inside and outside the organization.

  • Relates well to people at all levels.

  • Manages conflict.

  • Applies specialist and detailed technical expertise.

  • Develops job knowledge and expertise through continual professional development.

  • Shares expertise and knowledge with others. Uses technology to achieve work objectives.

  • Demonstrates an understanding of different organizational departments and functions.

  • Focuses on customer needs and satisfaction.

  • Sets high standards for quality and quantity.

  • Monitors and maintains quality and productivity.

  • Works in a systematic, methodical and orderly way.

  • Consistently achieves project goals.

  • Takes responsibility for actions, projects and people.

  • Takes initiative, acts with confidence and works under own direction.

  • Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

  • Works productively in a pressurized environment.

  • Keeps up to date with competitor information and market trends

#LI-BI1

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $76,560.00-$114,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

Relocation Assistance Provided: No

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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