Rockwell Automation

Field Service Engineer, Controls

Rockwell Automation$70K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Legal authorization to work in the U.S. without sponsorship
  • Ability to travel 50% of the time
  • Valid driver's license
  • Preferred: 2+ years in related experience, especially in industrial automation
  • Preferred: Knowledge of PLC programming and various automation products.

Responsibilities

  • Perform project management for customer projects including needs identification and reporting.
  • Support installation and operation of automation control systems and software applications.
  • Evaluate and ensure operational quality of system equipment.
  • Establish metrics to measure and achieve customer satisfaction.
  • Develop and write comprehensive documentation for technical projects.
  • Communicate project details with Rockwell Automation and customer management.

Benefits

  • Health Insurance including Medical, Dental, and Vision
  • 401k plan
  • Paid Time Off
  • Parental and Caregiver Leave
  • Flexible work schedule to accommodate personal life
Full Job Description
Job Description

As a field service engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work from the Pittsburgh area. Your work will be primarily remote, with 50% commutable travel to customers within the region.

Your Responsibilities:
  • You will perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
  • You will provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems.
  • You will evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics.
  • You will participate in the establishment, measurement, and achievement of customer satisfaction metrics.
  • You will develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
  • You will need to communicate with Rockwell Automation and customer management regarding project details.


The Essentials - You Will Have:
  • Bachelor's Degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The ability to travel 50% of the time.
  • A valid drivers license.


The Preferred - You Might Also Have:
  • Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field
  • Typically requires minimum 2+ years of related experience
  • Experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others
  • PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software
  • Studio5000, ControlLogix, CompactLogix
  • PowerFlex products and applications
  • Ethernet/IP, Stratix Switches
  • Servo/Motion control
  • Low Voltage PowerFlex Drives or Medium Voltage Drives
  • Multiple networks, including EtherNet, ControlNet, and DeviceNet


What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.


At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

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About Rockwell Automation

Rockwell Automation works with investments in industrial automation and aids other businesses with automation technology strategy.

Rockwell Automation Careers

Join the dynamic team at Rockwell Automation, a global leader in industrial automation and digital transformation. As a company committed to innovation and excellence, Rockwell Automation offers unparalleled job opportunities for professionals eager to drive progress and lead in technology. Work You’ll Do At Rockwell Automation, you’ll collaborate with some of the brightest minds in the industry to shape the future of manufacturing and automation. Our team is at the forefront of developing new solutions that enhance productivity and efficiency for our clients worldwide. Embrace a culture of leadership and growth within our diverse and inclusive workforce. Rockwell Automation is dedicated to providing extensive diversity training and leadership development programs that empower our employees to excel. Join Our Market-Leading Team Rockwell Automation is not just a company; it's a community of innovative, driven, and talented professionals. With over 23,000 employees globally, we are proud to be the industry leader in automation solutions, committed to delivering excellence and innovative engineering. Innovative Work Engage in groundbreaking projects that redefine industry standards. Our commitment to innovation is reflected in every aspect of our work, from product development to solutions tailored to meet the evolving needs of our clients. Career Development Future-proof your career with Rockwell Automation by taking advantage of our robust training programs and certification courses. Whether you're looking for an internship, an entry-level position, or a managerial role, we provide the resources to foster your professional growth and enhance your skills. Be Part of a Great Team Experience the power of global teamwork. Join a network of professionals who are as passionate about technology and innovation as you are. At Rockwell Automation, we believe in nurturing a supportive environment where every team member’s contribution is valued. Explore Job Opportunities Discover a range of employment options at Rockwell Automation, from internships that offer a real-world glimpse into our operations to full-time positions that challenge and reward. Our hiring process is designed to identify and recruit the best talent who are committed to our mission of industrial automation. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the possibilities that await you at Rockwell Automation and take the first step towards a fulfilling career. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await in the fields of automation and digital transformation. Rockwell Automation is where your ambition meets opportunity, innovation, and leadership. Join us and transform the future.
Learn more about Rockwell Automation
Size
24,500 employees
Market Cap
$29.4 billion
Industry
Net Income
$1.3 billion
Founded
1903
5 Year Trend
+4.2%
Revenue
$6.2 billion
NASDAQ

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