OverviewThe Field Service Engineer is a customer-facing technical expert responsible for installing, servicing, troubleshooting, calibrating, upgrading, and supporting MPI wax injection and automation equipment used in the Investment Casting Industry. The role combines hands-on field service, remote diagnostics, technical training, and customer consultation.
This position is ideal for a technically strong, self-directed problem solver who enjoys working directly with customers and equipment, traveling to job sites, and partnering with internal teams to deliver practical solutions.
ResponsibilitiesWhat You'll Do- Serve as a primary technical contact between customers and MPI for service-related needs.
- Troubleshoot electrical, mechanical, hydraulic, pneumatic, PLC, temperature-control, and automation systems.
- Perform machine installations, repairs, preventive maintenance, calibrations, upgrades, and field modifications.
- Provide remote technical support using TeamViewer and other connectivity tools.
- Travel to customer sites and provide hands-on support to diagnose and resolve equipment issues.
- Interpret electrical, hydraulic, pneumatic, and mechanical schematics, machine bills of material, and technical specifications.
- Support automation systems, including robotic teach-point setup and related components.
- Create clear, step-by-step procedures for troubleshooting, operation, and customer training.
- Train customers and conduct technical training sessions as needed.
- Evaluate customer processes and recommend ways to improve equipment utilization, efficiency, and value.
- Document service activities through field service reports and MPI's ERP system.
- Maintain accurate accountability of parts and components used during service work.
- Partner with Engineering on technical issues and solution development; communicate quality concerns through the appropriate channels.
- Support Sales with technical inquiries and assist with Factory Acceptance Testing and Site Acceptance Testing when requested.
- Identify opportunities to reduce costs, improve product efficiency, and eliminate waste.
- Participate in MPI Lean initiatives and continuous-improvement activities.
- Follow company policies, travel guidelines, safety requirements, and applicable OSHA practices.
- Perform other duties as assigned by Management.
Work Environment & Travel- Approximately 75% national and international travel with the remaining time providing factory-based support.
- Customer-site work may include weekend stays and travel at varying times to meet customer needs.
- Industrial/production environment requiring safe work practices and OSHA compliance.
- Occasional lifting of up to 50 lbs.; moving heavier equipment, up to 1,000 lbs., with proper equipment.
- Work is focused on Investment Casting applications, including wax room injection, assembly, and automation.
QualificationsWhat You'll Bring- Strong diagnostic, troubleshooting, critical-thinking, and problem-solving skills.
- Excellent written, verbal, and listening communication skills, including the ability to work effectively with customers whose primary language may not be English.
- Professional presence, strong customer-service skills, and the ability to take ownership of issues through resolution.
- Ability to work independently, make sound decisions, and recognize when additional guidance is needed.
- Strong organization and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to explain technical information clearly and present to technical or commercial customer teams.
- Advanced computer skills and proficiency with Microsoft Office applications.
- Experience with ERP systems; Epicor experience is a plus.
- Ability to mentor peers and contribute effectively as part of a team.
- Valid driver's license and current U.S. passport with the ability to travel internationally.
- ITAR contracts with our customers require all MPI staff to be US citizens.
Education & Experience- Associate degree in Mechanical or Electrical Engineering, or equivalent relevant experience.
- 5+ years of experience with hydraulics, pneumatics, PLCs, and Windows-based systems.
- Automation and 6-axis robotics experience is a plus.
Company Websitewww.mpi-systems.com
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