We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations by providing the on-site support and maintenance of Agfa DR/ imaging products. Major responsibilities are to drive customer satisfaction through the maintenance of Agfa DR support and x-ray room/ imaging services offerings to the customer. Consistently seek, suggest and implement methods to improve systems and processes within the organization. Location: (location of position): - Remote - Illinois What You'll Do: - Manage all AGFA imaging equipment in assigned territory. To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins - Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits. - Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team. - Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory. - Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment). - Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on. - Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations. - Perform DR / IMAGING and x-ray room experience is required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction. - Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams. - Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems. - Installs software, hardware and executes performance analysis as needed for DR and imaging. - Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques. - Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation. Who You Are: - Bachelor's Degree in a technology field - MCSE, Network +, and CIIP Certifications are also a plus. - 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems. - Highly desired 2 to 3 years' experience in an expert or specialist level role with x-ray technology. - Some PACS, RIS and EMR experience is desired. - Experiences with electronic and electromechanical systems are also required. - Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing. - Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies. - Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems. - Excellent oral, written and interpersonal communications skills. - Proven organizational and time management skills. - Demonstrated experience adapting to change and managing priorities. - Strong customer service skills in interacting with both internal and external customers. - Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams). - Excellent understanding of the technical services business, product launch process and healthcare environment. - Must be eligible to travel overnight both within the US and Canada. - Experience with and understanding of DR support and x-ray room experience - Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC). What we offer now and in the future: - Dynamic global organization with a history of innovation and strong product portfolio. - Challenging environment combined with a supportive management structure. - Career development and growth. - Competitive salary and benefit package. - Friendly work environment surrounded by dedicated and professional colleagues.