The Field Ops/Business Program Manager is responsible for managing a program in relation to the customer contract. The Field Ops/Business Program Manager is responsible from the launch of the program until the end of all activities related to customer integration and customization. This person achieves the pre-defined POR and expenditure. In the case of internal programs, the Field Ops/Business Program Manager assumes full responsibility for the product from development launch to completion of the first manufacturing batch.
- Drive service Product Lines selling process, seek and identify revenue opportunities, prepare tailored offerings and formal service proposals to potential customers (typically in SIS).
- Communicate customer product requests and enhancements internally.
- Describe the competitive advantages of our services in the market and how these translate to customer benefits.
- Translate customers' current and future problems into solutions available through services.
- Develop a thorough understanding of assigned customers and their business environments. Include corporate goals, five years plan, financial performance, core businesses, market direction, major competitors, industry trends, facilities and organizational structure.
- Know customers' key decision makers, their personal wins, top goals and objectives. Meet with these individuals on a regular basis.
- Provide program and project tracking for assigned tasks and customers.
- Ensure that all project activities remain on schedule.
- Identify project issues or delays and work rapidly to resolve them.
- Define performance goals for the team, manage the team and attend to the members' career development.
more than 20 years of experience in the sector
