The Role:As a Field Operations Engineer, you will play a key role in ensuring the smooth operation and maintenance of complex technical systems and equipment deployed at various customer sites. Your expertise will be essential in troubleshooting, diagnosing, and resolving dynamic technical issues promptly. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset.
The Field Engineer role is fully remote and may require up to 80% travel.
Key Responsibilities:- Possess an advanced understanding of electrical and mechanical troubleshooting
- Provide technical support and maintenance services, diagnosing issues, and implementing corrective actions promptly
- Partner with Seegrid Support, Engineering and Customer Success teams to provide the best possible resolution to customer concerns
- Collaborate with engineering and product teams to provide feedback on performance and reliability
- Coach customer staff on safety, operation and maintenance best practices
- Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
- Remain prepared for customer service calls which most likely require travel on short notice
- Take ownership of on-going skill development by engaging in regular product and software trainings
- Adhere to safety standards to maintain a safe work environment
REQUIREMENTS AND EXPERIENCE:- Associates degree in electrical/mechanical technology, or at least 3 years of experience in complex machinery or industrial equipment
- Ability to work long hours in noisy and busy environments
- Ability to lift 50 pounds
- Strong customer interface with commitment to customer satisfaction
- Excellent communication and interpersonal skills
- Ability to use software to diagnose issues
- Strong work ethic and willingness to learn
- Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
- Must be a highly responsible individual who can work independently and manage priorities
- Experience using Linux
This position is based out of our headquarters in Pittsburgh, PA. We have been recognized regionally and nationally as a Best-Place-to-Work. We'd love to have you join us!
