On-Site Field Network Supervisor for the Portland, Oregon Market
Beaverton, OR | Full-Time |Position Overview
Pacific Office Automation is seeking a
Network Supervisor to lead our Network Team in
Beaverton, OR.
In this role, you'll oversee the daily operations of the Network Services team while partnering closely with customers' IT departments to ensure the reliable performance and functionality of their networked office technology. This is an excellent opportunity for an experienced IT professional who enjoys mentoring others, improving processes, and delivering outstanding customer service.
What You'll Do
- Lead, supervise, and support the daily operations of the Network Team.
- Manage staffing, scheduling, performance evaluations, coaching, and goal setting.
- Prioritize incoming service requests and oversee triage, communication, and escalation of critical issues.
- Partner with customers' IT teams to troubleshoot and resolve network-related challenges.
- Perform root cause analysis and guide technicians through complex technical issues.
- Mentor and develop Network Technicians through coaching and hands-on training.
- Assist with onboarding and ongoing technical training for new and existing team members.
- Evaluate and improve team processes, workflows, protocols, and documentation.
- Help forecast staffing and operational needs while supporting continuous improvement initiatives.
- Maintain a high level of customer satisfaction through responsive and effective service.
- Perform other duties as assigned.
What We're Looking For
- Bachelor's degree in Computer Science, Computer Information Systems, or equivalent professional experience.
- 5+ years of information technology experience.
- Previous leadership or supervisory experience managing technical teams.
- Strong knowledge of networking concepts and protocols, including:
- TCP/IP
- VPNs
- Routing
- Network ports
- Network analysis tools
- Network+ and A+ certifications preferred.
- Experience supporting Windows operating systems and Microsoft applications.
- Strong troubleshooting and analytical skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to implement, maintain, and troubleshoot system changes across diverse environments.
- Experience creating technical documentation and process improvements.
- Passion for customer service and developing high-performing teams.
Why Join POA?
- Career advancement opportunities and leadership development
- Collaborative, team-oriented culture
- Comprehensive Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off, Vacation, and Sick Leave
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Ongoing training and professional development
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