Requisition SummaryThis position is responsible for monitoring mainframe batch processes and taking corrective action as required. The analyst conducts diagnostic troubleshooting, creates Incident Reports for next-level support and tracks incidents to ensure remediation and prevention of recurring events. The analyst must be a self-driven problem solver, and a great team player. This is a non-exempt position that may be asked to provide additional coverage on a different shift to include weekends, holidays, and overtime as necessary.
The Enterprise Command Center (ECC) also monitors the data center critical facilities infrastructure, provides video surveillance, and manages security/access to the building and computer room. An IT Operations Analyst plays a critical role on a global team that is responsible for ensuring the health and availability of PACCAR's business critical applications
Job Functions / Responsibilities- Monitor, investigate issues and take corrective action for Mainframe Batch Processing using distributed scheduling tools, including BMC-Control-M, ISPF, JCLPLUS, FTP/SFTP, Aviva Emulators, JES2, MVS COMMANDS,
- Assist with the support of cross-platform administration including WinTel, UNIX, Mainframe, AS400, Linux
- Transfer technical knowledge, processes and procedures, mentor junior staff
- Design and implement recovery procedures for the PACCAR IT Knowledge Base
- Perform proactive measures for the improvement of operational efficiency and increase ECC incident resolution rates
- Participate in or lead projects as assigned
- Provide off-hours Help Desk support
Qualifications- 5+ years hands-on IT technical experience
- Experience with CICS, IMS, DB2, DBRC, SMS, DBCTRL, IBM Utilities, TSO CLIST, REXX, JCL, RACF, FDRABR, ADRDSSU, and VTCS, CONNECT DIRECT, BMC-CTD, BMC-ISPW, EDI, IMS UTILITIES, EZTRIEVE, SYNCSORT, OMEGAMON, DFHSM, and DADS
- Experience with iSeries-AS/400 Console
- Familiar with Database platforms, specifically IMS, DB2, SQL and Oracle
- Acute attention to detail
- Team player; good customer service skills
- Familiarity with Critical Incident and Problem Management processes
- Experience with Diagnostic Troubleshooting
- Excellent Communication skills: ability to write Technical Materials to develop Procedures, Resolutions and Documentation
EducationUndergraduate degree in IT, Computer Science or related field desired
Physical Demands- Sitting and standing for prolonged periods of time
- Lifting up to 55 pounds
- Team lifting large objects such as servers using lifting equipment
- Possible pushing, pulling, crawling, bending, reaching, grasping, twisting, and occasional ladder use or stepstool work
PACCAR BenefitsAs a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is also eligible for a holiday gift
Additional Job Board InformationWe carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $77,700 - $116,200 annually. Additionally, this role is eligible for the full range of benefit options listed above as well as a holiday gift.
