PRODUCTION OPERATIONS & MAINTENANCE ENGINEER

Constellation West

$90K — $120K *
US-AnywhereRemote in United States
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years supporting enterprise applications
  • Strong experience in Production Operations & Maintenance
  • Proficient in Incident management and Root Cause Analysis
  • Experienced in application troubleshooting and deployments
  • Knowledge of Vulnerability remediation and Performance monitoring
  • Skilled in release implementation and operational documentation
  • Familiarity with ServiceNow or similar ticketing tools, Linux, and Java application support

Responsibilities

  • Provide production operations and application sustainment for enterprise applications
  • Support incident response and troubleshooting activities
  • Conduct thorough root cause analysis for incidents
  • Assist in production deployments and releases of updates
  • Monitor application performance and mitigate vulnerabilities
  • Maintain operational documentation for processes and procedures
  • Utilize ticketing tools to manage incidents and support requests

Benefits

  • Tuition reimbursement
  • Competitive 401(k) plan
  • Comprehensive health benefits
  • 11 paid holidays
  • 15 PTO days
  • Veteran hiring preference
Full Job Description
Job Overview:

Customer: Internal Revenue Services (IRS)

Location: Remote, with occasional onsite support for meetings, deployments, production activities, or knowledge transfer as required.

Clearance: No clearance required.

Position Summary

Provide production operations, application sustainment, release support, troubleshooting, and incident response for enterprise applications supporting IRS Common API Services.

Required Experience
  • 7+ years supporting enterprise applications
  • Production Operations & Maintenance
  • Incident management
  • Root Cause Analysis
  • Application troubleshooting
  • Production deployments
  • Vulnerability remediation
  • Performance monitoring
  • Release implementation
  • Operational documentation
  • ServiceNow or similar ticketing tools
  • Linux
  • Java application support

Preferred Experience
  • IRS production environments
  • Federal Government operations
  • Monitoring tools such as AppDynamics or ELK
  • OpenShift

Education

Bachelor's degree or equivalent experience.

Clearance

No clearance required.

Security Requirements:
  • No active Secret or Top Secret security clearance is required.
  • Candidates must be eligible to obtain IRS Staff-Like Access following contract award.
  • Personnel requiring access to IRS facilities, systems, or Sensitive But Unclassified (SBU) information must successfully complete the IRS personnel security process before beginning work. This includes:
    • IRS suitability determination
    • FBI fingerprinting
    • Background investigation (SF-85/SF-85P, as applicable)
    • Tax compliance verification
    • U.S. citizenship or lawful permanent residency verification
    • Execution of required Non-Disclosure Agreements (NDAs) and IRS security forms

Notes:
  • Strong preference for candidates with IRS or Federal Government IT modernization experience.
  • Experience with enterprise Java development, APIs, middleware, OpenShift, and microservices will be highly competitive.

Benefits include but are not limited to:
• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 11 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

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