What you’ll be doing...

You will manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team’s professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever-changing environment and daily service delivery situations.

·        Training, coaching, and counseling direct reports through observing employee quality and safety performance.

·        Engaging with employees to manage, evaluate and meet team performance and business metrics.

·        Conducting employee performance appraisals and communicating feedback effectively.

·        Supporting the installation, maintenance, and construction of network services.

·        Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.

·        Interacting with customers as needed to ensure service satisfaction.

·        Managing mandatory training on compliance, safety, systems and general process changes.

·        Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.

·        Resolving grievances and workplace issues to maintain and enhance a positive working environment.

·        Traveling is required within work geography.  It may be overnight at times depending on geography.

What we’re looking for...

You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

·        Four or more years of relevant experience are required, demonstrated through work experience and/or military experience.

·        Three or more years’ experience in Outside Plant Design, Engineering and Planning with technical knowledge of OSP underground systems and typical construction standards.

·        Three or more years’ experience reading and interpreting construction plans and specifications, municipal agencies' codes and standard specifications and methods of municipal construction including excavation, trenching, and sheeting.

·        Experience managing telecom interferences on municipal construction projects and strong negotiation, communication and cost-estimating skills.

·        Experience in managing and leading cross-functional teams.

·        Valid driver's license.

·        Willingness to travel up to approximately 25% or more of the time.

·        Willingness to work extended hours when necessary, including weekends, holidays, after hours and on-call as required for the needs of the business.

 Even better if you have one or more of the following:

·        A degree

·        Experience in the telecommunications or technology industry.

·        Experience administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.

·        Strong communication skills.

·        Knowledge of outside plant network architecture including copper and fiber optics.

·        Experience in using Google Workspace suite, including tools such as Drive, Gmail, Meet, Docs, Sheets, and Slides.

·        Experience using virtual collaboration tools (i.e. Meet, Zoom, and Slack etc.).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.