Position Description & Qualifications

Operations Manager

As the Operations Manager (OM) you will oversee the human resources duties and managing the daily operations of the Military and Family Life Counseling contract. Responsible for ensuring that Government worldwide assignment requests, currently provided via TDLs, are fulfilled in a timely manner and execution of all work assignment logistics and travel, to meet assignments, are completed and coordinated with the applicable stakeholders' POCs per worksite.

In This Role You Will:

• Oversee human resources functions and day-to-day operations for the Military and Family Life Counseling contract.
• Ensure worldwide Government assignment requests (via TDLs) are filled on time and that all travel and work-assignment logistics are executed and coordinated with site stakeholders.
• Establish efficient, effective procedures to support contract execution and deliver high-quality services to eligible participants.

To Be Successful in This Role, You Will Have:

Required Qualifications:

• At least five years of experience managing program operations for an international,globally dynamic, geographically dispersed, rapidly changing, and diverse programenvironment.

• At least five years of experience with human resource management andworksite/assignment tracking, financial management, and stakeholdercommunications.

• Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform navigation).
• Ability to demonstrate understanding, sensitivity and empathy for service members and their families.

• This position requires you to have a valid driver's license with a clean driving record, and applicable required auto insurance compliant to the local laws and requirements.

Preferred Qualifications:

• At least two years' experience managing SLAs under an incentive-basedcontract.

• At least two years' experience supporting militaryorganizations.

• A bachelor's degree, at a minimum, from an accredited university or college in business administration, project management, and/or similar academic professions.

Military Veterans and Spouses are encouraged to apply!

Veterans with a mobile military life and career experience.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. Submissions to this requisition may be shared with our contractor and subcontractor partners in this effort.

If you are interested in supporting and working with our U.S. Department of Defense and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The contract is scheduled to be awarded this year, so apply now to meet your future mission and team-mates.

We have multiple positions and locations.

MFLC- Military and Family Life Counseling Services