POSITION SUMMARY:

The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and

program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office,

the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and

meaningful in-person connections.

As an FCM, you will ensure every step of the patient journey is well-coordinated and truly patient-centered. You

will collaborate with healthcare providers, tackle challenges, and advocate for patients, using your communication

and organizational skills to make a real impact. This is a dynamic role where you will solve real-world problems,

build strong professional relationships, and make a genuine difference in people’s lives – all while enjoying a stable

and flexible work environment.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serves as the primary contact for physicians.

• Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.

• Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.

• Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals.

• Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement.

• Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices.

• Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in clinic and remote care, and proactively identify and address areas for quality improvement.

• Other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent

transferable skills.

• Knowledge of public or private third-party reimbursement arena.

• Bilingualism is an asset (requirement for province of Quebec).

• Previous Case Manager experience is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service and interpersonal skills

• Ability to manage multiple tasks and priorities at once

• Comprehension of medical terminology

• Strong analytical and organizational skills

• Ability to engage with a physician and his/her staff as a trusted and well-i formed medical counterpart

• Excellent time management skills & sense of urgency

• Ability to collaborate effectively with program associates

• Ability to work autonomously in a remote setting

• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces

• Detail and results oriented

• Ability to adapt to change and ambiguity

• Strong computer skills and knowledge of Microsoft Office

• Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours

• Hold and maintain a valid, non-expired, unrestricted driver’s license and car.

• Adhere to Performance Standards and Procedures required by the program

• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounter while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions:

1. Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive

motions, talking and hearing.

2. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.

3. 75% or more time is spent looking directly at a computer.

4. Associate is frequently required to stand, walk (or otherwise be mobile).

5. Ability to deal with stressful situations as they arise.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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