This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs. Ina limited pre-sales role, you will work with product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. In the post-sale role, you will focus on back-end management training, troubleshooting, product testing, analysis, and written and video documentation. On-site troubleshooting, repair, and training may also be required. Duties & Responsibilities: • Develop a deep understanding of BenQ's B2B product lines • Effectively demonstrate product features and benefits to customers, in person and remotely • Provide expert product training to our channel partners • Pre-sales support • Conduct technical demonstrations, proofs of concept, and competitive comparisons. • Support Sales/KPM with bid specifications, tender requirements, and product compatibility validation. • Collaborate with PM and HQ to provide accurate technical data sheets and certifications • Implementation & Integration Perform site surveys, network configuration, and AV/IT integration setup. (walkthrough) • Support installations and coordinate with system integrators or distributors on deployment readiness • Troubleshoot firmware, connectivity, display calibration, or integration issues • Maintain demo equipment, firmware updates, and field test records. • Post-Sales Technical Support • Serve as Level 2 escalation contact for service and RMA issues • Provide root cause analysis and feedback to PM/HQ for product improvement • Create technical FAQ, setup guides, and internal training content for resellers • Cross-Functional Collaboration • Partner with the PM on field data collection and testing of new product features • Work with CSS and MarCom to provide technical accuracy in customer-facing materials • Train sales and channel partners on new hardware/software functions. • Post-sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teams • Write, produce, and edit product training documents and videos • Respond quickly to customer questions during the sales process • Maintain daily records of activity and metrics • Communicate effectively with the KPM team, Product Managers, TSE, and RMA teams,as well as resellers and end-user tech teams • Understand how BenQ products and features compare to the competition • Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S), and HQ in Taiwan as needed • Manage travel costs and expenses effectively Required Experience, Knowledge, Skills, Abilities: • 5+ years of field site Audio, Video, or Education applications experience • Knowledge of interactive flat panels, projectors, and digital signage preferred • IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, videocasting, Chromebook, Android • Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions, and Themes) • Experience with OBS, Davinci Resolve, or other video recording and editing products • Strong demonstration, presentation, oral, and written communication skills • Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills is a must • Excellent time management and organizational skills; strong attention to detail • Entrepreneurial spirit, self-developed, and out-of-the-box thinker • Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support • A self-motivated, results-oriented individual who can develop and execute plans to achieve stated goals Education: Bachelors Compensation: Based on experience, we offer a very competitive base salary plus bonus Position Type: • Full Time • Office Based • Percentage of travel 50%; local and regional travel, as needed