Failure Analysis Engineer (FAE) (EPD II)
Ingrasys Technology USA, Inc
What You'll Do- Conduct failure analysis and repairs for products such as motherboards, GPU computing cards, and servers.
- Analyze customer complaint issues and provide detailed solutions.
- Perform root cause analysis on defects, deliver feedback, and prepare comprehensive reports.
- Identify, document, and track bugs and issues, and work with development teams to resolve them.
- Monitor server performance and stability during testing.
- Analyze test results and provide detailed reports on server performance and issues.
- Work closely with software developers, system administrators, and other stakeholders to ensure seamless integration and functionality of server systems.
- Participate in design reviews and provide feedback on system architecture and design.
- Maintain detailed documentation of test procedures, results, and any issues encountered.
- Create and update user manuals and technical documentation as needed.
- Collaborate with cross-functional teams for comprehensive test plans and test cases for server systems.
What You'll Bring- Bachelor's degree in Electrical & Computer Engineering, Computer Science or related study.
- Ideal to have minimum 3 years of experience with system level test in manufacturing test environments in terms of architecture/design, execution, data collection, analysis, correlations.
- Self-motivated with a strong desire to learn and adapt to new technologies and processes.
- A strong customer service and satisfaction mindset.
- Flexibility and the ability to work effectively in a dynamic, high-pressure manufacturing environment.
- Strong commitment to meeting deadlines and achieving production goals.
- Strong analytical and problem-solving skills.
- Experience in handling electronic products or related hardware is a plus.
- Excellent communication skills for collaboration with cross-functional teams and reporting findings.
- Fluent in English; proficiency in Mandarin is a plus but not required.
- Helpful to have familiarity with Linux/Unix/Python.
- Must be able to lift up to 50 lbs.
Job Type: Full-Time
Pay Rate: $90,000 - $125,000 annually (depends on experience)
Work Location: temporarily San Jose, CA until move to new facility in Sunnyvale, CA in late 2026 (on-site daily)
