Position SummaryThe Facility Services Operation Manager is responsible for leading the building maintenance organization, which ensures the safe, reliable, and cost-effective operation of office buildings, site infrastructure, and utility systems. This role involves overseeing employees and contractors to maintain preventive maintenance, emergency response, regulatory compliance, quality standards, and continuous improvement initiatives that facilitate uninterrupted business operations.
Role and ResponsibilitiesHere's What You'll Be Responsible For:Leadership and Team Management- Lead, coach, and develop a team of maintenance technicians, engineers, and contractors.
- Set performance expectations, conduct evaluations, and implement development plans.
- Manage workforce planning, scheduling, and staffing to ensure adequate 24/7 coverage.
- Foster a strong culture of safety, accountability, teamwork, and customer service.
Maintenance Operations- Direct preventive, predictive, and corrective maintenance activities for building systems and infrastructure.
- Prioritize work orders and allocate resources to meet operational and business needs.
- Ensure timely response to equipment failures, facility emergencies, and customer requests.
- Monitor maintenance performance metrics such as downtime, backlog, and schedule compliance.
Reliability and Quality Improvement- Drive root cause analysis and corrective actions for recurring failures.
- Establish maintenance quality standards and auditing processes.
- Implement reliability-centered maintenance and continuous improvement initiatives.
- Partner with engineering to improve system performance and equipment life cycle management.
Safety and Regulatory Compliance- Ensure compliance with Occupational Safety and Health Administration, Environmental Protection Agency, fire codes, and company standards.
- Enforce lockout/tagout, confined space, hot work, and contractor safety procedures.
- Lead safety inspections, incident investigations, and corrective action programs.
- Maintain documentation required for audits and regulatory inspections.
Contractor and Vendor Management- Select, supervise, and evaluate contractors and service providers.
- Manage service agreements and ensure compliance with scope, quality, and safety requirements.
- Review contractor performance and implement corrective actions as needed.
- Coordinate specialized services and emergency support.
Budget and Cost Management- Develop and manage operating and capital budgets.
- Track spending and forecast financial requirements.
- Identify cost reduction opportunities through optimization, standardization, and energy-saving projects.
- Prepare business cases and justifications for headcount and capital investments.
Capital Projects and Facility Improvements- Support renovations, infrastructure upgrades, and expansion projects.
- Coordinate maintenance requirements during construction and commissioning.
- Ensure projects meet reliability, maintainability, and safety standards.
Customer and Stakeholder Support- Serve as the primary contact for facility-related issues affecting employees and operations.
- Communicate priorities, status, and risks to leadership and business partners.
- Maintain strong partnerships with engineering, operations, EHS, security, and finance.
Emergency Response- Lead response and recovery efforts for utility failures, weather events, and facility emergencies.
- Develop contingency plans and ensure team readiness for critical incidents.
Skills and QualificationsHere's what you'll need:Education- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Facilities Management, Construction Management, or a related technical field preferred.
- Equivalent combination of education and relevant experience may be considered.
Experience- Minimum 8-12 years of progressive experience in facilities operations, building maintenance, or industrial plant maintenance.
- Minimum 3-5 years of leadership experience managing maintenance teams, supervisors, and contractors.
- Experience supporting critical manufacturing environments, semiconductor facilities, or large commercial campuses preferred.
- Proven experience managing budgets, capital projects, and service contracts.
Technical Knowledge- Strong understanding of building systems including HVAC, electrical distribution, plumbing, fire/life safety, building automation, and structural systems.
- Knowledge of preventive and predictive maintenance programs and computerized maintenance management systems
- Familiarity with reliability-centered maintenance, root cause analysis, and continuous improvement methodologies.
- Working knowledge of utility systems and critical infrastructure.
Leadership Skills- Demonstrated ability to lead large teams of employees and contractors in a 24/7 operational environment.
- Strong coaching, mentoring, and performance management skills.
- Ability to build cross-functional partnerships with engineering, operations, EHS, and finance teams.
Business and Financial Skills- Experience developing and managing operating and capital budgets.
- Ability to identify and implement cost-saving and efficiency improvement initiatives.
- Strong analytical and problem-solving skills with data-driven decision making.
Communication Skills- Excellent written and verbal communication skills.
- Ability to present technical and business information to senior leadership.
- Strong organizational and project management skills.
The current base salary range for this role is between $147,000 - $225,000. Individual base pay rates will depend on factors including duties, work location, education, skills, qualifications and experience. Total compensation for this position will include a competitive benefits package and may include participation in company incentive compensation programs, which are based on factors to include organizational and individual performance.
Total RewardsAt Samsung Austin Semiconductor, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Life insurance and 401(k) matching with immediate vesting
- Onsite café(s) and workout facilities
- Paid maternity and paternity leave
- Paid time off (PTO) + 2 personal holidays and 10 regular holidays
- Wellness incentives and MORE
Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.
All positions at Samsung Austin Semiconductor are full-time on-site.
