CityVet is seeking a highly experienced, hands-on, and solutions-driven Facilities Program Director to oversee the maintenance, reliability, safety, and operational performance of facilities across our growing multi-state footprint, with primary support for the Dallas market.
This individual will play a critical role in ensuring CityVet locations are operating at the highest standards of functionality, appearance, and safety. The ideal candidate will bring a strong technical
background in facilities operations, including building systems, HVAC, break-fix repair coordination, preventive maintenance, and vendor management, along with the ability to respond quickly and effectively in a fast-paced, high-accountability environment.
This role requires a strong sense of urgency, excellent communication skills, and a proactive mindset. The Facilities Program Director will be responsible for day-to-day operations, emergency response, maintenance planning, project coordination, and support for new openings, remodels,
and special facilities projects.
Responsibilities & Duties- Oversee daily facilities operations across assigned locations, ensuring buildings, equipment, and critical systems are maintained in safe, reliable, and operational condition
- Manage and coordinate all break-fix activity, repair requests, and service escalations to ensure timely resolution and minimal disruption to business operations
- Develop, implement, and maintain robust preventive maintenance programs for HVAC, electrical, plumbing, life safety, and other essential building systems
- Conduct regular facility inspections to assess building condition, identify maintenance needs, evaluate safety concerns, and recommend corrective action
- Serve as the primary point of contact for facilities-related issues, emergencies, and urgent repair needs, responding with speed, professionalism, and accountability
- Coordinate and oversee vendors, contractors, and service providers to ensure work is completed on time, on budget, and to CityVet standards
- Monitor service quality, contractor performance, and response times, holding vendors accountable for workmanship and follow-through
- Support new site openings, remodels, relocations, refreshes, and other capital or special projects as needed
- Partner with internal stakeholders, clinic leaders, and operations teams to plan and execute repairs and projects with minimal impact to daily operations
- Review and manage facility budgets, service invoices, estimates, contracts, and projectrelated expenses
- Maintain detailed records for warranties, maintenance logs, equipment history, service agreements, and facility documentation
- Identify recurring facility issues, develop root-cause solutions, and recommend long-term improvements to reduce downtime and operating costs
- Track and communicate facility priorities clearly, ensuring issues are escalated appropriately and resolved in a timely manner
- Ensure facilities remain compliant with applicable safety, regulatory, and company standards
- Support capital planning efforts by identifying equipment replacement needs, building deficiencies, and infrastructure improvement opportunities
- Promote a culture of responsiveness, ownership, and operational excellence across the facilities function
Preferred Attributes- Highly responsive and dependable
- Detail-oriented with strong follow-through
- Collaborative and professional in all interactions
- Resourceful, practical, and solutions-oriented
- Comfortable working independently while partnering across teams
- Able to remain calm and effective in a fast-paced, high-demand environment
- Motivated by ownership, service, and continuous improvement
Qualifications- 5+ years of progressive facilities management experience, preferably in a multi-site healthcare, veterinary, retail, hospitality, or service-based environment
- Strong technical background in facilities operations with hands-on knowledge of building systems, HVAC, break-fix repair coordination, preventive maintenance, and general building infrastructure
- Demonstrated experience managing maintenance issues across multiple locations, including urgent repairs, vendor dispatch, escalation management, and issue resolution
- Working knowledge of HVAC systems, electrical, plumbing, life safety, and other core building systems
- Experience developing and executing preventive maintenance programs and managing service schedules
- Proven ability to assess facilities issues quickly, troubleshoot problems, and implement practical, effective solutions
- Experience supporting build-outs, remodels, relocations, or new location openings strongly preferred
- Strong project management, organizational, and follow-through skills with the ability to manage multiple priorities at once
- Excellent verbal and written communication skills with the ability to interact effectively with internal stakeholders, clinic teams, vendors, contractors, and leadership
- Strong sense of urgency, responsiveness, and accountability
- Ability to manage budgets, review invoices, and control maintenance-related costs
- Proficiency in Microsoft Office and/or facilities management software or work order systems preferred
- Ability to travel as needed to support locations across the portfolio
