Qualifications
Responsibilities
Benefits
Pay: Earning protentional $70,000–$120,000, including performance-based commissions and bonuses. Final pay varies by experience, and location.
Schedule: Full-time
Report to Fixed Ops Manager
What You'll Do
Answer phone calls professionally and courteously.
Welcome and assist customers in a friendly manner.
Identify customer concerns and recommend appropriate solutions.
Explain required services, costs, and estimated completion times.
Perform vehicle walk-arounds to assess customer needs.
Obtain customer approval for recommended services and repairs.
Offer and review multi-point vehicle inspections.
Provide clear and accurate service estimates.
Coordinate repair work with technicians and assign repair orders.
Communicate repair updates and vehicle status to customers.
Handle cash and credit card payments.
Deliver completed vehicles to customers promptly.
Ensure a smooth customer experience from initial contact through vehicle pickup.
Follow company customer service and communication processes throughout the service visit.
What You'll Bring
Previous Service Advisor experience preferred
Automotive knowledge or technician background is a plus
Communication and organizational skills
and team-player mindset
Valid driver's license with acceptable driving record
Open availability, including Saturdays
Total Rewards
($66,000 to $114,000), which includes commissions on (Commissions –Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses –Ex: "Parts Gross Achievement, Manufacturer Approvability").
Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at .
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