Lithia Motors Inc

Experienced Service Advisor

Lithia Motors Inc$70K — $120K *
Union, NJ 07083In-Person
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Previous Service Advisor experience preferred
  • Automotive knowledge or technician background is a plus
  • Strong communication and organizational skills
  • Team-player mindset
  • Valid driver's license with acceptable driving record
  • Open availability, including Saturdays

Responsibilities

  • Answer phone calls professionally and courteously
  • Welcome and assist customers in a friendly manner
  • Identify customer concerns and recommend appropriate solutions
  • Explain required services, costs, and estimated completion times
  • Perform vehicle walk-arounds to assess customer needs
  • Obtain customer approval for recommended services and repairs
  • Coordinate repair work with technicians and assign repair orders

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Vehicle Purchase Discounts
  • Wellness Programs
Full Job Description
Dealership:
L0443 Planet Honda

Planet Honda

Now Hiring: Experienced Service Advisor
  • Pay: Earning protentional $70,000–$120,000, including performance-based commissions and bonuses. Final pay varies by experience, and location.

  • Schedule: Full-time

Report to Fixed Ops Manager

What You'll Do

  • Answer phone calls professionally and courteously.

  • Welcome and assist customers in a friendly manner.

  • Identify customer concerns and recommend appropriate solutions.

  • Explain required services, costs, and estimated completion times.

  • Perform vehicle walk-arounds to assess customer needs.

  • Obtain customer approval for recommended services and repairs.

  • Offer and review multi-point vehicle inspections.

  • Provide clear and accurate service estimates.

  • Coordinate repair work with technicians and assign repair orders.

  • Communicate repair updates and vehicle status to customers.

  • Handle cash and credit card payments.

  • Deliver completed vehicles to customers promptly.

  • Ensure a smooth customer experience from initial contact through vehicle pickup.

  • Follow company customer service and communication processes throughout the service visit.

What You'll Bring

  • Previous Service Advisor experience preferred

  • Automotive knowledge or technician background is a plus

  • Communication and organizational skills

  • and team-player mindset

  • Valid driver's license with acceptable driving record

  • Open availability, including Saturdays

Total Rewards

($66,000 to $114,000), which includes commissions on (Commissions –Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses –Ex: "Parts Gross Achievement, Manufacturer Approvability").

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long-Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at .

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