Salesforce

Experience Design Lead

Salesforce • $143K — $216K *
Indianapolis, IN 46227In-Person
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in UX writing or content design
  • Experience working on product teams in agile/sprint environments
  • Strong understanding of voice, tone, and content standards
  • Proficient in Figma or similar design tools
  • Portfolio showcasing polished storytelling and design work

Responsibilities

  • Partner with product leads on feature design and prototyping
  • Translate complex product concepts into clear narratives
  • Own content standards for team output
  • Build and maintain practical design and content guidelines
  • Design and produce professional presentations and communications
  • Audit existing content to ensure alignment with product design

Benefits

  • Opportunities for professional development
  • Collaborative, matrixed work environment
  • Emphasis on quality craftsmanship in deliverables
  • Flexibility to switch between iterative and polished work styles
  • Access to modern design tools and resources
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Program & Project Management

Job Details

The Experience
We're looking for someone who's equally at home in a product sprint and a blank slide deck - and who can tell the difference between "good enough" and actually great. You'll be the design and content standard-bearer for our team: the person who makes our work look and feel like it was made with intention, whether that's a prototype, a field-facing deck, or a Slack message that lands.

The ideal background here is UX writing or content design - someone who's sat on a product team, worked in sprint cycles, and knows how to translate complex product thinking into clear, useful language. If you've also got an eye for visual design and a knack for polished storytelling, we want to talk.

This isn't a strategy role - it's a craft role. You'll get your hands dirty, ship things fast, and hold a high bar for the quality of everything we put out.

Please include a link to your digital portfolio (if you have one) or attach 2-3 work samples with your application.

What You'll Actually Be Doing
  • Partner with product leads on feature design and prototyping - contributing UX writing, IA, and content direction from early sprint stages through delivery
  • Translate product thinking into clear, compelling narratives for different audiences - field, ops, and leadership
  • Own the voice, tone, and content standards for our team's output: Skills copy, product documentation, and field-facing materials
  • Build and maintain lightweight design and content guidelines the team can actually use
  • Design and produce polished decks and communications that represent the team well at all levels - from field CSMs to exec stakeholders
  • Regularly audit key assets to identify and recommend updates so that the experiences being designed align with how they're documented or delivered.


You're Our Person If...
  • You have a strong, developed POV on what "good" looks like - in copy, in design, in a slide
  • You're comfortable switching between sprint mode (fast, iterative, scrappy) and polish mode (deliberate, high-craft, detail-oriented)
  • You work well with ambiguity: you can take a half-formed brief and produce something shareable without needing all the answers first
  • You think in systems but can meet a deadline: you can redo the deck, then deal with updating the template later when there's a tight turnaround.
  • You're a clear, confident communicator who can explain design decisions without making it feel like a lecture
  • You thrive in matrixed environments where the work is real but the structure isn't always neat.


Even Better If...
  • You have hands-on UX writing or content design experience on a product team, ideally in an agile/sprint environment
  • You've worked closely with engineers and product managers - you understand their constraints and know how to add value without slowing things down
  • You've built or contributed to a content style guide, design system, or similar standards artifact
  • You're comfortable in Figma (or a comparable tool) - not necessarily a pixel-perfect designer, but fluent enough to prototype and collaborate
  • You've raised the quality bar on team comms, decks, or branding - and have something to show for it
  • Experience making AI tools or technical products accessible and approachable for non-technical audiences is a major plus
  • You're comfortable scripting and producing short demo or explainer videos - not full production, but enough to turn a feature into a clear, watchable walkthrough.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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