About this role:

Wells Fargo is seeking an Executive Support and Residential Cyber Technology Analyst to join a highly visible team entrusted with providing secure, white-glove technology support to senior leaders. This role combines day-to-day executive technology support with field-based visits to senior leader residences to deploy, remediate, and support approved home-network and cyber protection solutions.

This role goes beyond technical troubleshooting. It requires a polished, proactive professional who can protect executive productivity, translate technical risk into clear guidance, and work with discretion in both corporate and residential environments. The analyst will serve as a trusted technical contact for leaders, their offices, and approved household proxies while coordinating closely with Cybersecurity, Corporate Security / Executive Protection, and third-party providers.

This is an ideal position for an experienced executive support professional with strong networking and endpoint-security skills, sound judgment, and a service mindset. This role offers the opportunity to support senior leadership while helping deliver a consistent, secure, and high-touch residential technology experience.

In this role, you will:

• Serve as the dedicated white-glove technology and remediation cyber partner for senior executives
• Resolve high-visibility technical issues in real time, with zero tolerance for downtime
• Lead post-incident reviews and brief technology and business leadership on findings
• Build white-glove service standards, runbooks, and executive onboarding playbooks
• Liaise between executive support staff and operations teams to ensure clean escalation and coverage
• Deliver white-glove remediation at the executive's home, office, or while traveling as issues arise
• Maintain the security and compliance of executive endpoints, mobile devices, and home networks
• Execute in-home remediation plans following cyber analysis of an executive's personal environment
• Assess and harden home networks 6 routers, firewalls, Wi-Fi segmentation, IoT and smart-home devices
• Pilot new collaboration, A/V, and endpoint technologies ahead of broad deployment
• Set and meet executive service metrics for response time, first-touch resolution, and meeting-start success
• Direct daily risk and control operations, including access, asset tracking, and audit readiness
• Make sound judgment calls under pressure when standard procedures don't apply
• Coordinate white-glove coverage across locations and time zones for high-stakes events
• Review, approve, and implement changes to support plans, refresh cycles, and coverage model
• Partner with executive admins, facilities, cyber, and application teams to resolve issues
• Mentor engineers on the discretion, communication, and executive presence the role demands

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

• 5+ years of experience securing consumer and prosumer home networks, including router/firewall administration, VLANs, guest-network segmentation, VPNs, and Wi-Fi optimization.
• 3+ years of experience implementing endpoint security controls, including EDR/antivirus, MFA, password management, device hardening, and secure configuration across Windows, macOS, iOS, and Android platforms.
• Demonstrated experience translating cybersecurity assessments and analyst findings into actionable remediation plans and successfully executing risk-reduction measures.
• Working knowledge of smart-home and IoT security, identity protection, privacy controls, and digital footprint reduction strategies.
• Experience supporting executives or high-profile individuals in sensitive environments, with a proven track record of discretion, confidentiality, and professionalism.
  

Desired Qualifications:

• 2+ years of demonstrated experience providing white-glove IT support to C-suite executives or other senior leaders

• Experience managing VIP incidents and escalations with urgency, discretion, professionalism, and clear ownership

• Proficiency supporting Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, and Word

• Experience with video conferencing and meeting-room technologies such as Teams Rooms, Zoom, and Webex

• Experience deploying and troubleshooting consumer or prosumer networking and connected-device equipment in residential environments

• Ability to follow approved security, privacy, safety, access, documentation, and escalation procedures during residential engagements
• Ability to coordinate access and scheduling through executive assistants, chiefs of staff, or other approved contacts and minimize disruption to the leader and household
• Support executive meetings, events, travel, and day-to-day technology needs without disruption
• Partner with internal technology, Cybersecurity, Corporate Security / Executive Protection, and approved vendors to deliver secure solutions and close open actions
• Document solutions, remediation activities, risk decisions, and reusable knowledge accurately and promptly

Job Expectations:

• Ability to travel to senior leader residences within the United States, including periodic overnight travel based on business need

• Flexibility to work irregular hours, provide on-call coverage, and align residential visits with senior leader availability

• Ability to work onsite and maintain regular in office presence. (when not traveling or performing approved field work)

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

Pay Range

Posting End Date:

*Job posting may come down early due to volume of applicants.