ALL ABOUT GENERAL MERCHANDISE 

Experts of operations, process, and efficiency who enable a consistent experience for all of our guests.    

Teams in General Merchandise (GM) prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – replenishment, pricing and signing, setting, and maintaining the sales floor and the backroom. The GM teams also execute inbound, outbound, and fulfillment responsibilities.   

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Sales Executive Team Leader can provide you with the skills and experience of: 

• Guest service fundamentals and experience building and managing a guest-first culture on your team 

• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies 

• Leading a team, setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals 

• Knowledge of the competition; leveraging insights to drive business objectives 

• Managing a team of team leaders; creating business-specific strategies and goals, coaching and training to build a team of talented leaders 

• Recruiting, selecting and talent management of hourly team members and leaders 

As General Merchandise Sales Executive Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities: 

• Consistently delivers guest experience commitments 

• Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development, training and recognition. 

• Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful. 

• Reviews area guest, financial, and team metrics toidentifygaps and understand team behaviors.

• Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.

• Partners across teams to create an easy,inspiringand friendly guest experience.

• Build a team to lead the executionof daily/weekly workload to deliver on department and store sales goals and guest engagement, including:merchandising, signing,settingand updating merchandise sales floor displays,receiving products, restocking shelves, organizing backrooms, and price change for GM areas. 

• Drive total store sales,demonstratehow you, your team and your departments contribute to andimpact total store profitability.

• Assess,plan,, and validate best practices to determine operational opportunities educating your team on gaps to address via team onboarding, learning, and required trainings

• Establish andmaintaina culture of accountability through clear expectations and performance management.

• Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring yourareasare guest ready at all times.

• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests.

• Create a scheduling plan withinformation basedon monthly and weekly business workload and guest traffic patterns.

• Lead prioritization and conduct regular check-ins with your team to guideappropriate completionof tasks and workload given resources and priorities.

• Lead the understanding of how operational procedures,like merchandise set-up, product capacities and sales floor quantities impact shortage, profitability, instore replenishment, inventoryand pricing accuracy including adherence to regulatory compliance.

• Enable efficient delivery to our guests by leading pick,packand ship fulfillment work (if applicable) efficiently and accurately to deliver on each guest promise time.

• Oversee all GM backroom and sales floor areas, review all reporting toidentifygaps and develop a plan to resolve including completion validation.

• Anticipate short-term and long-term staffing needs and manage talent planning and recruitment.

• Demonstrate inclusivity by valuing diversevoices and approaches, being authentic and respectful, and creating equitableexperiences.

• Demonstrate a cultureof ethical conduct, following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazards; lead and holdthe team accountable to work in the same way. 

• Lead an instore security culture by focusing on deterrence,responseand resolution in order toimprove physical security processes.

• Lead merchandise protection strategies across the total store,including ordering, storage and application as directed by best practices.

• As a keycarrier,implement all safe and secure training and processes

• Addressingall store emergency and compliance needs.

• Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts

• All other dutiesbasedon business needs.

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.   

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times). 

The good news is that we have some amazing training that will help build upon the skills you already have to succeed as a General Merchandise Sales Executive Team Leader. But, there are a few things you should have from the get-go: 

• 4-year degree or equivalent experience 

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