About the RoleThe IT Support Technician V provides advanced technical support to employees, resolving complex hardware, software, and network issues. This role involves leading technical support teams, managing projects, and ensuring the efficient operation of IT systems. The IT Support Technician V also provides specialized support in areas such as MDM, iOS, Linux, A/V, and executive support.
In this role, you will provide advanced technical support to employees, resolving complex hardware, software, and network issues while leading and mentoring technical support teams by providing guidance and expertise. You will manage IT support projects, ensuring their timely and successful completion, and diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity. Assisting with the setup, configuration, and maintenance of advanced computer hardware and software will be a key part of your responsibilities. You will respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations, while documenting support requests, resolutions, and maintaining accurate records of technical issues. Collaborating with other IT team members, you will escalate and resolve highly complex technical issues as needed. Providing excellent customer service, you will communicate effectively with employees to understand and address their technical needs. Staying updated with the latest advancements in technology and industry trends, you will also participate in training and development opportunities to enhance your technical skills and knowledge. Additionally, you will provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support to meet the organization's diverse technological needs.
About YouOur mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security. We seek individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve and empower - to join us in this critical mission.
We're looking for team members who align with our values, mission and goals - while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.
Minimum Qualifications:- Typically 6+ years of related experience.
- Advanced technical training in computer systems, networking, and troubleshooting.
- Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.
- In-depth knowledge of computer systems, ability to diagnose and resolve complex hardware and software issues.
- Strong problem-solving skills and excellent communication and customer service skills.
- Strong leadership and project management skills.
Preferred Qualifications:- Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate or equivalent.
- Extensive experience with various operating systems (e.g., Windows, macOS, Linux) and software applications.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve highly complex issues.
- Excellent communication and leadership abilities, with experience in leading technical support teams and managing projects.
- Familiarity with network configurations and troubleshooting.
- Experience with remote support tools and techniques.
- Knowledge of IT service management (ITSM) practices and tools.
- Experience with mobile device management (MDM) solutions and executive support.
- Familiarity with audio/visual (A/V) systems and support.
- Prior experience in team leadership.
Compensation:Pay Range:
$59.49 - $81.81
Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness.
We also offer a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, and more.
Application Deadline: This role will remain posted until a qualified pool of candidates is identified.
Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees. 
