JP Morgan Chase & Co.

Executive Director, Client Success Team Lead - Chase Media Solutions

JP Morgan Chase & Co. • $160K — $200K *
Media
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of leadership in account management within digital media or performance marketing.
  • Proven success in building and managing effective client success teams.
  • Deep knowledge of the digital media landscape and account management's role in client success.
  • Strong collaboration and interpersonal skills to foster relationships across teams.
  • Ability to thrive in complex, rapidly changing environments.
  • Experience in presenting to senior executives with a keen attention to detail.

Responsibilities

  • Scale the Client Success function for Chase Media Solutions.
  • Lead a team to provide excellent service and support to clients.
  • Collaborate with sales to develop strategies for client retention and revenue growth.
  • Create service and growth models that help Client Success Managers achieve client objectives.
  • Partner with operations and analytics to enhance the client engagement experience.
  • Utilize client feedback to identify improvements in products and services.
  • Resolve client issues and escalations effectively.
  • Stay informed on market trends and client opportunities to drive strategy.

Benefits

  • Work in a high-impact role within an emerging media channel.
  • Lead a team with a strong focus on client success and retention.
  • Engage in collaborative work across multiple teams to drive continuous improvement.
  • Opportunity to represent Chase Media Solutions at industry events.
  • Potential for professional growth in a dynamic environment.
Full Job Description
JOB DESCRIPTION

Join Chase Media Solutions and help scale a high-impact client success organization in an emerging media channel. You will lead a team that delivers trusted partnership, measurable outcomes, and strong retention for brands and agencies.

 

As an Executive Director, Client Success Team Lead in Chase Media Solutions, you lead a team focused on maximizing revenue growth and retention through a consultative client experience for brands and agencies. You partner closely with sales and cross-functional teams to improve client outcomes, strengthen service models, and drive continuous improvement. You use market insight and client feedback to evolve the client experience and inform strategy.

 

Job responsibilities

  • Scale the Client Success function for Chase Media Solutions
  • Lead a team of client success managers to deliver excellent service to clients
  • Collaborate withthesalesorganizationto craftclient successstrategiesto win new business andretain and grow existing clients to achieverevenue targets
  • Develop service and growth models for Client Solution Managers to grow revenue and successfully deliver on client objectives
  • Partner cross-functionallywithkeysupport teamssuch as sales,operations and analyticstocreatea cohesiveclient engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
  • Implement client feedbackstrategytoidentify key success factors and pain points withinour product offering and ourclient experience to help inform sales and marketing strategy, process improvements and productenhancements to better deliver for clients
  • Implement approach to resolving client issues and escalations
  • Develop andmaintain a strong understanding of key vertical market trends and customer opportunities
  • Represent Chase Media Solutions at events and serve as a brand and business ambassador

 

Required qualifications, capabilities, and skills

  • 10+ years of account management leadership experience withinthedigital media or performance marketingindustry
  • Demonstrated leadershipabilityin building, inspiring and managing high-performing, scalableclient successteams
  • Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
  • Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
  • Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
  • Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail

 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

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For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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