Executive Director of Operations
Location: 1115 N Westover Blvd Albany, Ga
Reports To: CEO
Company: Bridgeway Credit Union
As our Executive Director of Operations, you will own operational excellence across all branches, ensuring consistency, compliance, and an exceptional member experience. You will bring strong leadership, clear direction, and structured execution to every aspect of operations.
Strategic Leadership
- Partner with the CEO and leadership team to define and execute short- and long-term operational strategies
- Translate vision into clear goals, measurable outcomes, and actionable plans
- Drive loan growth, sales performance, and operational efficiency across all branches
Operational Excellence & Structure
- Establish and enforce consistent policies, procedures, and workflows
- Lead monthly and quarterly audits, performance tracking, and reporting
- Maintain high standards of compliance, safety, and security across all locations
- Ensure branches operate with precision, accountability, and efficiency
People Leadership & Accountability
- Recruit, develop, and lead high-performing Operations and Branch Directors
- Set clear expectations and hold leaders accountable for results
- Provide coaching, mentoring, and performance management
- Build a culture rooted in discipline, teamwork, and continuous improvement
Member Experience & Service Excellence
- Champion a consistent, high-quality member experience
- Resolve complex and escalated member issues with confidence and professionalism
- Ensure teams proactively identify member needs and deliver the right solutions
- Model and reinforce our core values in every interaction
What You Bring
We're looking for a structured thinker, confident decision-maker, and strong leader who thrives in a fast-paced financial environment.
Required Qualifications
- Bachelor's degree or equivalent experience in banking or financial services
- Deep knowledge of banking operations, lending products, and compliance regulations
- Proven ability to lead multi-location teams and drive measurable results
- Strong analytical, organizational, and problem-solving skills
- Exceptional communication and leadership presence
Key Strengths
- Ability to build structure where it's needed and optimize what already works
- Strong sense of ownership, urgency, and accountability
- Skilled at balancing big-picture strategy with day-to-day execution
- Confident in making decisions, addressing challenges, and leading change
- Technologically savvy and comfortable leveraging data and reporting tools
What Success Looks Like
In this role, you will:
- Deliver consistent growth across lending, deposits, and member relationships
- Ensure operations are disciplined, compliant, and highly efficient
- Build a strong leadership bench across all branches
- Create a culture of accountability, performance, and service excellence
Ready to Lead?
If you're ready to bring structure, leadership, and results-driven execution to a growing credit union, we want to hear from you.
Apply today and help us build the future of operations at Bridgeway Credit Union.
