You will:Own Value Realization & Adoption- Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
Primary Account Owner / Client POC- Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
Leads Renewals & Risk Mitigation- Leads renewal strategy and execution
- Proactively identifies risks at least 6 months in advance
Drive Overall Revenue Growth- Identify upsell and expansion opportunities for CL
- Spearheads data monetization strategy to drive variable revenue growth
About you: Strong leadership capabilities:- Ability to steer a group of internal stakeholders towards a common objective
- Motivating and project managing internal stakeholders
Strong organizational capabilities - Ability to plan ahead for what you need to do
- Are you able to anticipate multiple outcomes and plan for each scenario (Chess)
Resourcefulness- Ability to source/obtain information that you don't inherently possess
- Ability to navigate disparate internal and external resources
- Not easily swayed from getting information necessary
Tact and presence:- Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
- Ability to craft & present summary of value delivered from customer's perspective
Strategic insight- Able to demonstrate an understanding of clients' business goals and objectives, and ensure our solutions are aligned with their success criteria.
- Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
Strong Relationship & Empathy- Ability to digest how product/process change might impact customer's business
- Ability to communicate why change is disruptive and empathize with customer
- Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers
Preferred Skills:- Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity
- Minimum of 5 yrs as CSM/Account Director in a customer facing role
- History of growth in seniority of roles or size of accounts preferred
- Experience managing 15-20 $500k ARR+ accounts at once
- Strong negotiation/project management skills.
- Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
- Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
- Familiarity with Salesforce or other CRM Software
- Experience drafting QBRs, executive summaries
- Experience managing renewals and partnering with Sales on upsells/cross-sells
The approximate annual base compensation range is $125,000 to $155,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Benefits:- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead.
