JP Morgan Chase & Co.

Event Management Senior Associate

JP Morgan Chase & Co. • $80K — $95K *
New York, NY 10025In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Over 5 years of experience in Hospitality, Event Planning, or 5-Star Hotels
  • Proven customer service and organizational skills
  • Excellent interpersonal and communication abilities
  • Experience managing a team and conducting performance reviews
  • Knowledge of audio-visual systems and proficiency in Microsoft Office
  • Flexibility to thrive in a fast-paced environment

Responsibilities

  • Oversee meetings and events, collaborating with teams to exceed expectations
  • Address client challenges and ensure positive experiences
  • Assist with staff coverage and support daily projects
  • Participate in operations meetings, providing feedback and direction
  • Execute pre- and post-conference communications effectively
  • Ensure optimal space usage for resource efficiency
  • Conduct staff reviews and identify training needs
  • Drive service enhancements through innovative solutions
  • Handle reception desk functions, including client interactions
  • Master EMS system for reservations and reporting

Benefits

  • Opportunity to work in a dynamic and collaborative environment
  • Engagement with a diverse range of clients and events
  • Professional development opportunities within a leading firm
  • Flexible work shifts to accommodate event needs
  • Potential for team leadership and development
Full Job Description
Job Description

Proactively orchestrate unforgettable meetings and events within the Client Center, delivering a personalized, high-touch experience that consistently exceeds client expectations. As the central liaison, you will collaborate seamlessly with catering, audio-visual, and facilities partners to ensure flawless execution from start to finish. Your ability to anticipate client needs, resolve challenges swiftly, and drive innovative solutions will set you apart. With a commitment to operational excellence and a "can-do" attitude, you will foster strong relationships, maintain impeccable organization, and elevate the standard of service in every interaction.

As a Senior Events Management Associate in the Client Center, you will be the promoting force behind exceptional meetings and events, serving as the single point of contact for clients throughout the planning process. By partnering closely with event teams, you will ensure every detail is managed with precision and every client receives a tailored, high-touch experience. Your expertise in client engagement, problem-solving, and decisive action will shine as you navigate complex event requirements with composure and professionalism. The ideal candidate thrives in fast-paced environments, maintains rigorous organization, and consistently delivers innovative solutions that enhance the client experience and support business objectives.

Job responsibilities
  • Proactively oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations while providing personalized, high-Effectively address day-to-day client challenges, ensuring a consistently positive experience.
  • Consistently maintain a "can-do" attitude, delivering exceptional service and leading by example.
  • Supportively assist with staff coverage and day-to-day projects at the center to ensure operational continuity.
  • Regularly participate in daily operations meetings and weekly reviews, spot-checking planning details and providing feedback and direction for the team.
  • Diligently execute pre-conference and post-conference calls/meetings, ensuring all event details are managed effectively.
  • Strategically ensure optimal space usage to meet yearly goals and maximize resource efficiency.
  • Thoroughly conduct mid-year and annual staff reviews, identifying training and development needs to strengthen team performance.
  • Innovatively drive service enhancements by presenting new ideas and solutions to elevate client satisfaction.
  • Reliably cover essential reception desk functions, including answering calls, returning emails promptly, and greeting/escorting clients to their meeting rooms.
  • Expertly master the EMS system for detailing reservations, accurate reporting, and prioritizing new meeting room requests to prevent escalations.

Required qualifications, capabilities and skills
  • Bachelor degree required
  • Five plus years' experience in the Hospitality Industry, 5-Star hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
  • Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
  • Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
  • Highly organized, with the ability to multitask and prioritize tasks effectively
  • Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
  • Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system
  • Flexibility to thrive in a fast-paced and diverse environment
  • Willingness to work flexible shifts to cover conference center hours and locations


About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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