Qualifications:- Bachelor's Degree in Arts/Sciences (BA/BS) Information Technology, Information Systems, or Computer Science preferred.
- A minimum of 8 years' progressive experience in a related field preferred
- 5 years or greater experience in system administration
- Experience troubleshooting end-user hardware, software, and driver issues
- Adept at learning new skills and cutting-edge technologies on the fly
- Strong customer service skills
- Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
- Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
- Expert OS administration and configuration skills for Windows
- Expert OS administration and configuration skills for macOS
- Experienced with Agile Frameworks and Methodologies
- Experienced with Cloud services in Azure
- Accomplished with command-line interfaces
- Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
- Expert in Packaging Software for mass deployment.
- Accomplished in creating and maintaining Active Directory Group Policy
- Experience creating and managing relationships with Vendors
- Experience at creating automation by interfacing with APIs or using tools like Ansible and ServiceNow.
- VMware Certified Professional Digital Workspace (VCP-DW) or VMware Certified Technical Associate End-User Computing (VCTA) preferred
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $90,000 to $112,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.
Responsibilities- Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
- Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS.
- Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation.
- Create and maintain documentation for fellow administrators, Service Desk, and end users.
- Assist in patching enterprise end-user devices with OS and third-party application updates.
- Evaluate and define hardware standards.
- Identify technical problems within EUC systems and work independently to determine solutions.
- Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues
- Work closely with the Global Service Desk to drive process enhancements and efficiencies
- Establish and maintain effective working relationships with management, coworkers, vendors, and customers.
- Provide support as needed.
- Be a part of the on-call and support rotation
- Work on projects and tasks as assigned
