Requirements- Experience managing and resolving production support tickets, including break-fix issues, troubleshooting, and user support requests.
- Certifications or experience in Financial Assistance and Estimates
- Proven ability to prioritize and work through ticket backlogs while maintaining service levels and stakeholder satisfaction.
- Experience identifying and implementing system enhancements and workflow optimizations to improve application performance and user experience.
- Strong analytical and problem-solving skills with the ability to independently resolve complex issues.
- Experience collaborating with operational, clinical, and technical stakeholders to support application stability and ongoing improvements.
Preferred Qualifications- Experience supporting Epic application optimization initiatives and continuous improvement efforts.
- Hands-on experience with Epic upgrades, including planning, testing, validation, and post-upgrade support.
- Previous experience supporting large healthcare organizations in a production support environment.
- Ability to balance day-to-day operational support responsibilities while contributing to strategic optimization and upgrade projects.
The estimated base hourly rate range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron's benefit plans, which include medical, dental and vision coverage, and other wellness programs. The rate range of information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position LevelConsultant
CountryUnited States of America
