Proven experience as an application lead or primary analyst in a healthcare context.
Extensive background in production support and application optimization.
Proactive with demonstrated ability to work independently and take ownership of applications.
Strong communication skills for effective collaboration with clinical and operational teams.
Immediate availability preferred.
Flexibility to participate in day-call rotations aligned with Pacific Time hours.
Responsibilities
Deliver ongoing support for incidents, ticket management, and general application maintenance.
Lead efforts in application builds, workflow optimizations, and minor enhancements.
Facilitate Epic upgrades through comprehensive testing and planning processes.
Act as the main contact and owner of the Epic Phoenix application.
Identify and implement workflow improvements within the application.
Engage in day-call rotation to provide support primarily during Pacific Time hours.
Benefits
Fully remote work arrangement.
Full-time salaried position with potential for career growth.
Opportunity to influence healthcare operations through technology support.
Collaborative environment engaging with diverse clinical and operational teams.
Full Job Description
About the role
Join Cardamom Health as a Senior Application Advisor (Application Lead), supporting a major health system on the West Coast in a fully remote, full-time salaried position.
Serve as the primary analyst and application owner for the Epic Phoenix (Transplant) application.
Partner closely with clinical and operational stakeholders to support and optimize transplant workflows.
What you'll do
Provide business-as-usual (BAU) support, including incident resolution, ticket management, break/fix support, and ongoing application maintenance.
Lead application build, workflow optimization, configuration, and small enhancement requests.
Support Epic upgrades through integrated testing, regression testing, release planning, UAT, and go-live activities.
Serve as the primary point of contact and application owner for Epic Phoenix.
Help identify opportunities to improve workflows and optimize the application.
Participate in a day-call rotation supporting Pacific Time hours.
Qualifications
Epic Phoenix (Transplant) certification.
Experience serving as a primary analyst, application owner, application lead, or subject matter expert (SME).
Strong experience with production support, application build, and optimization.
Highly proactive and able to work independently while taking ownership of an application.
Comfortable partnering with clinical and operational stakeholders.
Available to start ASAP.
Willingness to support Pacific Time hours during the day-call rotation; candidates in Central Time should expect to work until approximately 6:00 PM CT during their rotation.
