DescriptionAbout The RoleWe're seeking a sharp, trusted, and highly autonomous
Enterprise Solutions Engineer to help drive NinjaOne's expansion into the enterprise market. This is a builder role-your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You'll own the full technical sales cycle-from discovery and architecture through proof-of-concept and implementation-while partnering closely with AEs to influence deal strategy and deliver real-world impact. You won't just run demos-you'll build the playbooks, tools, and repeatable processes that help us scale. If you've done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne's growth, we'd love to hear from you.
Location: We are flexible on remote work from home if you reside in one of the following U.S. states: GA (Atlanta preferred)
Travel Requirement: ~ 30%, including strategic customer meetings, industry events, and team collaboration
What You'll Be Doing- Own the full pre-sales technical experience for enterprise accounts-guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
- Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals
- Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
- Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
- Serve as a strategic voice between Sales and Product-surfacing feedback, identifying feature gaps, and influencing roadmap direction
- Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
- Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
- Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment
- Other duties as assigned
Technical Requirements- Proficiency in Windows environments (registry, services, performance troubleshooting)
- Familiarity with Linux/macOS systems and basic command-line troubleshooting
- Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections
- Hands-on experience with ITSM platforms and endpoint lifecycle management
- Scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred
- Comfortable navigating complex IT ecosystems and integrating with existing infrastructure
- Experience with Salesforce, Jira, Highspot, or equivalent systems is required
About You- 10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers
- Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale
- Strong communicator with executive presence-able to tailor messaging for admins, architects, and senior business stakeholders
- Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms
- Understands how IT teams evaluate, implement, and scale solutions-along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives
- Known for high emotional intelligence, technical credibility, and a customer-first mindset
- Operates well in ambiguity and brings a builder's mentality to scaling people, processes, and tools
- Bachelor's degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus
