The "Enterprise Solutions Advisor - VA" role is client-facing, fast-paced, wide-ranging and challenging. It requires a mixture of application development and deployment skills, hands-on coding and problem-solving, presentation skills, sales awareness, implementation and project management awareness, and clinical and business acumen. Occasional regional travel is a requirement for the role. This role is critical to InterSystems' success within the U.S. Department of Veterans Affairs, serving as a trusted technical advisor and strategic partner to ensure successful adoption and expansion of InterSystems technologies across the VA ecosystem.
Responsibilities:- Coordinating with InterSystems' VA Account Representatives and all other departments within InterSystems to ensure a close, long-term, and responsive relationship with the VA.
- Serve as a trusted technical advisor to VA stakeholders and own technical relationships across the VA account.
- Accountable for successful technical adoption and expansion.
- Driving successful VA outcomes and long-term value with InterSystems technologies in use within the VA.
- Guide architectural and strategic technology decisions within the VA.
- Working closely with System Integrators and Project Managers within the VA, especially during the early stages of adoption and technically challenging projects, to ensure successful implementations.
- Recommending technical architectures, model design, development patterns, migration strategies, upgrade procedures, and operational best practices.
- Designing, building, and presenting Proofs of Concept (PoCs) for the VA and their partners.
- Delivering standard and customized on-site training in a classroom environment.
- Supporting the VA and their partners during beta test programs or pre-launch activities.
- Supporting marketing activities at trade shows, conferences, seminars etc.
- Keeping up-to-date with InterSystems products and contemporary IT industry developments (including competitive products) and undertaking any relevant self-development or training.
- Creating prototypes and coordinating with product management to enhance product offerings based on client desires/needs.
- Writing competitive proposals, solution overviews, sales collateral, etc.
- Reporting technical and non-technical issues related to the VA to the appropriate InterSystems departments, and overseeing resolution to those issues.
Success Criteria:- Successful deployment and adoption of InterSystems solutions within VA programs
- Strong technical relationships with VA and system integrators
- Expansion of use cases and footprint within the account
- Positive VA feedback and reference-ability
- Influence on InterSystems product direction based on VA needs
Required SkillsTechnical Expertise:
- 12+ years of experience in software engineering role(s), with 5+ years of experience as a Technical Account Manager and/or Solution Consultant, with preference for U.S. Government experience.
- Experience with government security standards (FedRAMP, FISMA, etc.) preferred.
- Awareness of data privacy, security, and compliance requirements in healthcare and public sector.
- Ability to handle technical questions and provide solutions.
- Proficiency in architecture design and technical documentation.
- Demonstrated experience with most/all of the following
- Object-Oriented Programming and/or Enterprise Application Development, vibe coding, etc.
- Relational or non-relational databases using SQL or NoSQL
- Data Engineering skills using Python, GenAI, RAG, MCP, etc.
- Modern Analytics architectures - Data Lakes /Data fabrics/Data mesh
- Machine Learning and Generative AI use cases
- HTML, JavaScript, Angular
- XML, XSLT, JSON, SOAP, REST
- Cloud hardware services, containers, kubernetes, etc.
- Windows, Unix/Linux, MAC OS X
- API Management
- Healthcare Interoperability Standards and Protocols (FHIR, HL7v2, CCD/CCDA, X12, etc.).
- Familiarity with the VistA Electronic Medical Record is a plus.
Communication Skills:
- Excellent verbal and written communication skills to interact with a wide range of stakeholders, including clinicians, C-level executives, and software engineers.
- Ability to deliver compelling presentations and product demonstrations.
Problem-Solving Skills:
- Strong analytical skills to assess technical feasibility and recommend strategies.
- Ability to lead and manage Proof of Concept (POC), Prototype, and Paid Pilot projects.
Project Oversight:
- Experience in leading technical qualification calls and managing RFx processes.
- Ability to oversee System Integrator and implementation teams and ensure successful project delivery.
Customer Focus:
- Commitment to ensuring customer satisfaction and reference-ability.
- Ability to provide technical mentoring and transfer of knowledge to the VA and its partners.
Collaboration:
- Ability to work closely with Account Managers, Professional Services, Product Management, Support, and other internal teams.
- Experience in logging and communicating customer needs to Product Management and Development.
Educational BackgroundA degree in Computer Science, Engineering, or a related technical field.
Technical Certifications:
- Relevant technical certifications related to InterSystems products or similar technologies are advantageous.
- Technical certifications related to Healthcare Interoperability protocols are advantageous.
Industry Knowledge:
- Familiarity with the Public Sector, especially the VA, and its technical requirements.
These skills and qualifications will help ensure success in the Enterprise Solutions Advisor - VA role by enabling effective communication, technical problem-solving, and customer satisfaction.
