The Product Specialist plays a high-impact role in bridging real-world clinical practice and product functionality. This role has direct influence on product direction, workflow design, and customer success, partnering closely with clinicians, product management, development, and implementation teams to ensure InterSystems EHR solutions meet the evolving needs of healthcare systems.
Responsibilities- Contribute directly to the strategic direction and roadmap of one or more InterSystems EHR products, including feature design, workflow definition, user interaction, and requirements
- Collaborate cross-functionally with development, implementation, testing, support, sales, and field engineering teams to bring new features and products to successful release
- Engage regularly with healthcare customers and end users to understand clinical and operational workflows, translate needs into product requirements, and help customers realize maximum value from TrakCare solutions
- Serve as the internal "voice of the customer," applying clinical and healthcare domain expertise to guide product design, prioritization, and decision-making
- Collaborate with Product Management colleagues to ensure product cohesion, consistency, and alignment across the TrakCare and IntelliCare portfolio
- Act as an internal subject matter expert in one or more healthcare domains (e.g., inpatient, ambulatory, medication workflows, care coordination, quality, or operations)
- Monitor and advise on industry trends, including regulatory changes, evolving clinical practices, and advances in healthcare technology and informatics
- Participate in evaluating the impact of TrakCare solutions on quality, safety, clinician experience, and operational efficiency
- Represent InterSystems within the broader clinical and informatics community, including participation in national and international conferences and professional forums
Qualifications- Education in a health-related discipline or health informatics and 5+ years of relevant professional experience in healthcare, health IT, or clinical informatics
- Practical clinical experience (e.g., nurse, pharmacist, allied health professional) and/or hands-on operational experience within healthcare organizations (e.g., quality, safety, care management, care coordination, analytics)
- Demonstrated domain expertise with a strong understanding of real-world healthcare workflows and EHR use
- Prior experience working closely with healthcare application design, configuration, optimization, or implementation-either within industry or a provider organization
- Strong communication and presentation skills, with the ability to engage both clinical and technical audiences
- Ability to work effectively both independently and collaboratively, including direct interaction with healthcare customers and stakeholders
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
The estimated base compensation range for this role is:
$94,000-$139,000 USD
