Job SummaryAs a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers' strategic goals, optimizing Quote-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora's platform continues to meet customers' evolving needs. Acting as a key strategist, you'll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success.
Key ResponsibilitiesStrategy Alignment- Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals.
- Design scalable solutions that evolve with customers' growth, ensuring long-term value creation and adaptability to changing business needs.
- Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Quote-to-Revenue processes.
Strategic Advisory & Insights- Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations.
- Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage.
- Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora.
Workshops & Optimization- Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks.
- Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction.
- Lead technical configuration and integration reviews and provide optimization recommendations.
Qualifications- 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ products, with expertise in designing scalable, impactful solutions.
- Deep hands-on experience with both Zuora Billing and Zuora Revenue in enterprise-scale environments.
- 10+ years of domain-specific expertise: experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite.
- Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs.
- Integration proficiency, strong understanding of integration architectures, with strong knowledge of REST APIs and ETL patterns, with experience integrating with ERP, CRM, and core systems.
- Exceptional strategic thinking, analytical, and communication skills with a customer-first approach.
Preferred Skills- Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition.
- Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries.
- Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings.
- Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency.
- Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success.
- Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision.
- Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions.
Benefits
#ZEOLife at ZuoraZuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Base Pay Details
$150,500-$180,600 USD
