Position OverviewAs an Enterprise Infrastructure Manager within PNC's SRC First Response - Infrastructure Shared Technologies organization, you will be based in Phoenix, AZ, Denver, CO, Dallas, TX, Pittsburgh, PA, or Cleveland, OH.
Job duties include, but are not limited to, the following:
• Lead and manage the second-shift operations team, providing oversight and direction during off-hours incidents, production issues, and change implementations.
• Support and maintain a diverse technology stack, including WebSphere, Tomcat, Apache, MQ, Kafka, Artifactory, GitHub, Jenkins, IBM UrbanCode Deploy (uDeploy), and Ansible.
• Analyze operational trends and performance metrics to identify opportunities for increased automation, efficiency, and service reliability.
• Drive continuous improvement initiatives focused on reducing manual effort and enhancing platform stability through automation.
• Additional non-shift hours may be required to support escalated incidents requiring management presence.
Job Description- Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
- Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
- Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
- Implements best practices for technology architecture and management.
- Directs, motivates, develops and oversees the performance of the management team and key staff.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsInformation Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration
CompetenciesHardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration
Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Language AssessmentsNo Required or Preferred Language Assessments
Pay TransparencyBase Salary: $100,100.00 - $223,080.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 08/25/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
